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<p>Officers from the DWP Visiting Team, as appropriate, visit claimants to support
them in making an application for benefit or for on-going administration of their
claim – for example if they have a change in their circumstances. The majority of
visits conducted by DWP take place in a claimant’s home. However, an officer can also
arrange an appointment at an alternative place, such as an information point (surgery)
or hospital, if a claimant is deemed to be vulnerable or is in need of additional
support when making an application for benefit or for on-going support. We may also
visit centenarians to confirm they can receive and appreciate a congratulatory birthday
card from the Queen.</p>
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