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856944
registered interest false more like this
date less than 2018-03-07more like thismore than 2018-03-07
answering body
Department for Work and Pensions remove filter
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Universal Credit more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, with reference to page 13 of the DWP claimant service and experience survey 2015 to 2016, published on 17 January 2017, what steps her Department has taken in response to the findings that there was a decline in the proportion of universal credit customers who reported that they had been given correct information over the telephone. more like this
tabling member constituency Hampstead and Kilburn more like this
tabling member printed
Tulip Siddiq more like this
uin 131456 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2018-03-16more like thismore than 2018-03-16
answer text <p>Universal Credit Full Service is now being rolled out across the nation, where the main route to access Universal Credit is instead through digital channels. The digital solution enables the Department to provide full personalised support for every household.</p><p> </p><p>Over 99% of claims are made online and claimants can contact their work coach at any point during their claim via email and their online journal. The Universal Credit telephone helpline has now been made free and face to face support is also available for claimants to make and manage a Universal Credit claim.</p><p> </p><p>The survey only covered Universal Credit Live Service claimants who did not have access to this digital service.</p> more like this
answering member constituency Reading West more like this
answering member printed Alok Sharma more like this
grouped question UIN 131455 more like this
question first answered
less than 2018-03-16T11:39:09.62Zmore like thismore than 2018-03-16T11:39:09.62Z
answering member
4014
label Biography information for Sir Alok Sharma more like this
tabling member
4518
label Biography information for Tulip Siddiq more like this