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1020580

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: South Glamorgan
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people in (a) Cardiff and (b) Vale of Glamorgan have made successful claims for underpayments of universal credit since the beginning of the roll-out; and what the average value is of each such claim.
tabling member constituency	Cardiff South and Penarth
tabling member printed	Stephen Doughty
uin	199876
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>DWP only holds this data at a national level for estimated underpayments, which can be accessed at:</p><p> </p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/762141/fraud-and-error-stats-release-2017-2018-final-estimates.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/762141/fraud-and-error-stats-release-2017-2018-final-estimates.pdf</a></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/12/2018 18:03:13 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4264 label Biography information for Stephen Doughty

1020600

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Disqualification
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people received a benefit sanction in December 2017.
tabling member constituency	Livingston
tabling member printed	Hannah Bardell
uin	199891
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>The available information on the number of individuals sanctioned by benefit (which can also be broken down by geographic area such as constituency or local authority) is published and can be accessed at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p> </p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/12/2018 18:05:13 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4486 label Biography information for Hannah Bardell

1020601

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what her policy is on the provision of Departmental (a) guidance and (b) information to people that are subject to universal credit migration.
tabling member constituency	West Lancashire
tabling member printed	Rosie Cooper
uin	199829
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>I refer the hon. Member to the answer to Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=197657" target="_blank">197657</a> published on 10<sup>th</sup> December.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/12/2018 18:08:06 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1538 label Biography information for Rosie Cooper

1020629

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Christmas Bonus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the trend in the number of benefit recipients receiving the Christmas bonus in each year since 2010; and what estimate her Department has made of the number of benefit recipients eligible to receive the Christmas bonus in the next three years.
tabling member constituency	Edinburgh North and Leith
tabling member printed	Deidre Brock
uin	199888
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>The number of benefit recipients receiving the Christmas bonus in previous years and forecasts for future years can be found in table 1c of the “Outturn and forecast: Autumn Budget 2018” publication.</p><p> </p><p>This information is available at:</p><p> </p><p><a href="https://www.gov.uk/government/publications/benefit-expenditure-and-caseload-tables-2018" target="_blank">https://www.gov.uk/government/publications/benefit-expenditure-and-caseload-tables-2018</a></p><p><strong> </strong></p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 11/12/2018 11:52:47 answering member 4142 label Biography information for Guy Opperman
tabling member	4417 label Biography information for Deidre Brock

1020692

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that universal credit claimants without internet access in (a) Brent Central and (b) England are supported in submitting their claims.
tabling member constituency	Brent Central
tabling member printed	Dawn Butler
uin	199801
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>Most people claiming Universal Credit will be able to access and navigate the internet, to make and maintain their Universal Credit account. Our published Universal Credit Claimant Survey found that 98 per cent of claimants did claim online, and the majority of those said they found the claim process overall to be straightforward. However, we recognise that some people will need help.</p><p> </p><p>For those requiring help, assistance is available through Universal Support. On 1 October 2018 we announced the Department’s new partnership with Citizens Advice and Citizens Advice Scotland, who will fully deliver Universal Support from April 2019. This partnership will ensure we are offering a consistent approach nationally for our most vulnerable customers.</p><p> </p><p>Assisted Digital Support, which is a component of Universal Support, provides help, support and skills claimants need to make and maintain their digital account online. Further support is offered via training courses which claimants are referred to by their work coaches.</p><p> </p><p>Additionally, all jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. For those few that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. The Universal Credit Service Centre will establish the best means of support available, and in exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 199912 question first answered 11/12/2018 18:06:43 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1489 label Biography information for Dawn Butler

1020720

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effect of the introduction of universal credit on the level of demand for councils’ Local Welfare Provision schemes by people experiencing financial difficulties.
tabling member constituency	Slough
tabling member printed	Mr Tanmanjeet Singh Dhesi
uin	199908
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>Local Welfare Provision Schemes are local schemes to help claimants in urgent need following an emergency or unforeseen event and have no other source of help.</p><p>These schemes are administered and determined by local authorities in England, while in Scotland and Wales this is a devolved matter. Therefore, we have not assessed the demand for Local Welfare provision as a result of the introduction of Universal Credit.</p><p> </p><p>Following Autumn Budget 2017, the Department has introduced a range of measures to support claimants and ensure no one has to experience hardship at the point of claim. These include: making advances of up to 100% of the indicative award available (from the start of a claim) and increasing the repayment period to 12 months, removing the 7 waiting days; providing an additional payment of 2 weeks of Housing Benefit to support claimants when they transition to Universal Credit; and changing how claimants in temporary accommodation receive support for their housing costs.</p><p> </p><p>Measures introduced at Autumn Budget 2018 will provide further assistance for claimants over the next few years. These include reducing, from October 2019, the maximum rate at which deductions can be made from a Universal Credit award from 40% to 30% of the standard allowance, with the period over which these recoveries are made extended from 12 to 16 months in October 2021. Payment of Income Support and the income related elements of Employment and Support Allowance and Jobseeker’s Allowance will continue for two weeks after a claim for Universal Credit has been made, effective from July 2020, benefitting 1.1 million households. Additionally, from April 2019, there will be a £1000 increase in work allowances from April 2019, which will provide a £630 boost for households with children, and for people with disabilities.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/12/2018 18:06:52 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1020727

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the (a) efficiency and (b) effectiveness of her Department’s call centres.
tabling member constituency	Liverpool, Walton
tabling member printed	Dan Carden
uin	199909
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>The Department continuously monitors the efficiency and effectiveness of our telephony centres. We monitor a range of performance areas on a weekly, daily and real-time basis, as well as seeking customers’ feedback of the service and use this for continuous improvement. We also conduct trials and tests to ensure we understand the most optimal model of service delivery, learning iteratively and applying that learning to all parts of our service, including Pensions, Child Maintenance, Disability Services and Universal Credit.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/12/2018 13:21:36 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4651 label Biography information for Dan Carden

1020731

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that people who (a) cannot access the internet and (b) are not allowed to access the internet can claim universal credit.
tabling member constituency	Liverpool, Walton
tabling member printed	Dan Carden
uin	199912
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>Most people claiming Universal Credit will be able to access and navigate the internet, to make and maintain their Universal Credit account. Our published Universal Credit Claimant Survey found that 98 per cent of claimants did claim online, and the majority of those said they found the claim process overall to be straightforward. However, we recognise that some people will need help.</p><p> </p><p>For those requiring help, assistance is available through Universal Support. On 1 October 2018 we announced the Department’s new partnership with Citizens Advice and Citizens Advice Scotland, who will fully deliver Universal Support from April 2019. This partnership will ensure we are offering a consistent approach nationally for our most vulnerable customers.</p><p> </p><p>Assisted Digital Support, which is a component of Universal Support, provides help, support and skills claimants need to make and maintain their digital account online. Further support is offered via training courses which claimants are referred to by their work coaches.</p><p> </p><p>Additionally, all jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. For those few that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. The Universal Credit Service Centre will establish the best means of support available, and in exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 199801 question first answered 11/12/2018 18:06:43 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4651 label Biography information for Dan Carden

1020732

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will remove the non-dependent deduction from universal credit housing costs for people aged over 21 who are students.
tabling member constituency	Liverpool, Walton
tabling member printed	Dan Carden
uin	199913
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>A student aged 21, whose circumstances require that a housing costs contribution is applied and is not in an exemption category, will likely be receiving a student loan or grant for daily maintenance and so has funds to make a contribution toward their accommodation costs. It is right that the student, aged 21 or over makes a contribution toward these costs.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/12/2018 12:30:47 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4651 label Biography information for Dan Carden

1020733

registered interest
date	06/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Mental Illness
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure universal credit claimants who suffer from mental health issues are adequately supported during the managed migration process.
tabling member constituency	Liverpool, Walton
tabling member printed	Dan Carden
uin	199914
answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>The Department is committed to delivering managed migration in a way that supports all claimants, including those with mental health issues, as they transition onto Universal Credit. Managed migration will begin in 2019 with a lengthy and robust period of at least a year to learn and adapt and ensure our processes are working well before we begin to migrate at scale. We are working closely with a large and diverse number of stakeholders, including those who focus on mental health issues and are seeking their input on the design of the managed migration process to ensure that vulnerable claimants are fully supported.</p><p> </p><p>The draft Universal Credit (Managed Migration) Regulations 2018, which were laid before Parliament on 5 November 2018, provide the flexibility necessary to support this collaborative design process. These regulations are essential to ensuring that all claimants, including those with mental health issues, migrate onto Universal Credit smoothly.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 11/12/2018 13:30:31 answering member 4071 label Biography information for Sarah Newton
tabling member	4651 label Biography information for Dan Carden