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156088

registered interest
date	17/11/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many calls the Child Maintenance Options Service has received in each month from May 2014 to date.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	214690
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p /> <p>The number of calls received by the Child Maintenance Options Service in each month from May 2014 is available in the table below.</p><p> </p><p><strong> </strong></p><table><tbody><tr><td><p>Month</p></td><td><p>Number of Calls</p></td></tr><tr><td><p>May-14</p></td><td><p>27,605</p></td></tr><tr><td><p>Jun-14</p></td><td><p>29,290</p></td></tr><tr><td><p>Jul-14</p></td><td><p>29,810</p></td></tr><tr><td><p>Aug-14</p></td><td><p>27,000</p></td></tr></tbody></table><p><strong> </strong></p><p>Notes:</p><p>- Data Sourced from CMO Monthly MI Service Pack</p><p>- Data rounded to nearest 5</p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 20/11/2014 11:56:14 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green

156112

registered interest
date	17/11/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many applicants to the Child Maintenance Service have been exempted from the £20 application fee since it was introduced on 30 June 2014.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	214708
answer	answer is ministerial correction date of answer 19/11/2014 answer text <p>The 2012 child maintenance scheme, administered by the Child Maintenance Service, was opened to all new applicants on 25 November 2013. We are not yet in a position to release full statistics, therefore we are unable to provide the information requested. When system data becomes available and fully assured they will be released as part of a managed process, which will be pre-announced and in line with the Code of Practice for Official Statistics.</p><p> </p><p> </p><p> </p><p>We have released limited, relevant data on the 2012 statutory child maintenance scheme on an experimental basis. This is available on the GOV.UK website at the following link: <a href="https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme" target="_blank">https://www.gov.uk/government/collections/statistics-on-the-2012-statutory-child-maintenance-scheme</a>.</p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 19/11/2014 14:13:22 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green

93386

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what change there has been in the proportion of children living in separated families who receive regular financial support from the non-resident parent since May 2014.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	210433
answer	answer is ministerial correction date of answer 20/10/2014 answer text <p>For cases administered by the Child Support Agency, the number of Children Benefiting from maintenance has decreased from 871,800 in March 2014 to 846,300 in June 2014. This information is routinely published in the CSA Quarterly Summary of Statistics available at: <a href="https://www.gov.uk/government/collections/child-support-agency-quarterly-summary-statistics--2" target="_blank">https://www.gov.uk/government/collections/child-support-agency-quarterly-summary-statistics--2</a></p><p> </p><p>The change in trend can be attributed to the fact that since 25 November 2013 all new applications are now being processed by the Child Maintenance Service. We are not yet in a position to release full statistics for these cases and are therefore unable to provide the information requested. When system data becomes available and fully assured they will be released as part of a managed process, which will be pre-announced and in line with the Code of Practice for Official Statistics.</p><p> </p><p>The figures above relate to those receiving support within the statutory child maintenance schemes. Children also benefit from financial support as part of arrangements made outside the statutory schemes, including private arrangements made between the separated parents, which are known as &quot;family-based arrangements”. Our planned approach to measuring this will be considered as part of an evaluation strategy, which we will publish by the end of 2014.</p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 20/10/2014 15:07:34 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green

92721

registered interest
date	10/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when he will begin to publish the quarterly surveys carried out by the Child Maintenance Options Service on the child maintenance outcomes for parents who use its service.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	209906
answer	answer is ministerial correction date of answer 14/10/2014 answer text <p /> <p>It is our intention to publish the results of the Child Maintenance Options survey by the end of the year.</p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 14/10/2014 13:15:45 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green

64578

registered interest
date	27/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 June 2014, Official Report, columns 171-2W, on children: maintenance, how much of the amount is written off in child maintenance arrears since November 2012; how much is attributable to (a) a request from the parent with care to write off the arrears, (b) the death of a non-resident parent, (c) the death of a parent with care, (d) an interim maintenance assessment between 1993 and 1995 and (e) a debt where the non-resident parent had been told that no further action would ever be taken.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	202917
answer	answer is ministerial correction date of answer 03/07/2014 answer text <p /> <p /> <p>The amounts written off since November 2012 in the circumstances requested are as follows.</p><p> </p><table><tbody><tr><td><p>Reason</p></td><td><p>Year to March 13</p></td><td><p>Year to March 14</p></td></tr><tr><td><p>Parent with care request</p></td><td><p>£365,269</p></td><td><p>£9,922,726</p><p> </p></td></tr><tr><td><p>Non-resident parent death</p></td><td><p>£683,378</p></td><td><p>£4,617,325</p></td></tr><tr><td><p>Parent with care death</p></td><td><p>£8,121</p></td><td><p>£24,240</p></td></tr><tr><td><p>Interim maintenance assessments 1993 - 1995</p></td><td><p>£35,796</p></td><td><p>£126,340</p></td></tr><tr><td><p>NRP advised debt will not be pursued</p></td><td><p>£11,648</p></td><td><p>£355,956</p></td></tr><tr><td><p>Total</p></td><td><p>£1,104,212</p></td><td><p>£15,046,587</p></td></tr></tbody></table><p> </p><p> </p><p>Note:</p><p>The total does not equal that quoted in response to PQ/14/201287 because there are amounts recorded under categories which are not included in this response.</p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 03/07/2014 16:11:53 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green

64580

registered interest
date	27/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 June 2014, Official Report, columns 171W, on children: maintenance, on how many occasions where contingency measures had to be employed by the Department's Child Maintenance Group (CMG) to support the work of the Child Maintenance Options Service it was the case that call demands exceeded forecasted volumes; how many CMG staff were deployed on each such occasion; and in which office or offices of the CMG these trained contingency staff were located.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	202918
answer	answer is ministerial correction date of answer 07/07/2014 answer text <p /> <p /> <p>Child Maintenance Group (CMG) staff, based at Barnsley, were used on three, limited duration, occasions (November 2013, January 2014 and February 2014) when call demand exceeded forecasted volumes.</p><p> </p><p>The number of CMG staff engaged in this activity, at any one time, varied between 5 and 20 colleagues for periods ranging from minutes to hours. Most of this activity took place in the CMG Barnsley office. Although, there was a short period, before telephony lines could be transferred, when CMG staff travelled to the Child Maintenance Options office.</p><p> </p><p>CMG staff have been used as contingency only where demand is above the agreed contracted level. This planned approach ensures value for money as we are not paying for long term resource where the forecast shows a short term increase in demand.</p><p><strong> </strong></p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 07/07/2014 14:56:26 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green

62764

registered interest
date	18/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many calls the Child Maintenance Options Service received in each month in the last year.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	201285
answer	answer is ministerial correction date of answer 24/06/2014 answer text <p /> <p /> <p>The number of successful inbound calls received by the Child Maintenance Options Service in each month of the last year is available in the table below.</p><p><strong> </strong></p><p><strong> </strong></p><table><tbody><tr><td><p>Month</p></td><td><p>Number of calls received by the Child Maintenance Options Service</p></td></tr><tr><td><p>May-13</p></td><td><p>7,845</p></td></tr><tr><td><p>Jun-13</p></td><td><p>8,915</p></td></tr><tr><td><p>Jul-13</p></td><td><p>10,360 <sup>1</sup></p></td></tr><tr><td><p>Aug-13</p></td><td><p>11,990</p></td></tr><tr><td><p>Sep-13</p></td><td><p>13,835</p></td></tr><tr><td><p>Oct-13</p></td><td><p>14,835</p></td></tr><tr><td><p>Nov-13</p></td><td><p>21,375 <sup>2</sup></p></td></tr><tr><td><p>Dec-13</p></td><td><p>22,760</p></td></tr><tr><td><p>Jan-14</p></td><td><p>26,515</p></td></tr><tr><td><p>Feb-14</p></td><td><p>25,875</p></td></tr><tr><td><p>Mar-14</p></td><td><p>26,865</p></td></tr><tr><td><p>Apr-14</p></td><td><p>24,565</p></td></tr></tbody></table><p> </p><p>Notes:</p><p>- Data Sourced from CMO Monthly MI Service Pack</p><p>- Data rounded to nearest 5</p><p><sup>1 </sup>Child Maintenance Options started providing a ‘soft gateway' to the 2012 statutory child maintenance scheme, offering parents applying to the 2012 Scheme the opportunity to explore the full range of options before making an application, including considering making their own arrangements.</p><p><sup>2 </sup>Child Maintenance Options became the automatic ‘gateway' to the statutory 2012 child maintenance scheme, ensuring all parents who wish to access the 2012 Scheme are making a fully informed decision and have considered making their own arrangements first.</p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 24/06/2014 13:20:48 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green

62767

registered interest
date	18/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what contingency arrangements have been put in place by the Department's Child Maintenance Group to ensure that the Child Maintenance Options Service answers all calls promptly and there is a good service; and how often those contingency arrangements were invoked in the last year.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	201286
answer	answer is ministerial correction date of answer 24/06/2014 answer text <p /> <p /> <p>The Child Maintenance Options service has an effective business continuity plan in place, which includes the ability to divert calls to other trained colleagues and deploy a variety of telephony-based solutions such as Interactive Voice Response.</p><p> </p><p>There were around eight occasions in which contingency measures had to be used in the last year for reasons including brief local power outages, activation of the fire alarm system and occasions where call demands exceeded forecasted volumes.</p><p> </p><p>Steps have been taken to prevent or minimise any reoccurrence of these events, including the installation of an uninterrupted power supply and better forecasting as we fully establish the impact of recent changes such as the use of Child Maintenance Options as a mandatory gateway to the statutory scheme.</p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 24/06/2014 13:56:56 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green

62769

registered interest
date	18/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, in how many cases child support arrears have been written off under the Child Support Management of Payments and Arrears (Amendment) Regulations 2012 since November 2012; and how much has been written off in such a fashion.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	201287
answer	answer is ministerial correction date of answer 24/06/2014 answer text <p /> <p /> <p>The circumstances, provided for in <em>The Child Support Management of Payments and Arrears (Amendment) Regulations 2012,</em> in which debt can be written off are:</p><p>- Where the Parent with Care (PWC) requests it;</p><p>- Where the Non-resident Parent (NRP) has died prior to 25/01/2010, or no further action can be taken to recover debt from the estate;</p><p>- Where the PWC has died;</p><p>- Where there is Interim Maintenance Assessment (IMA) debt and the IMA was in place between 5th April 93 and 18th April 95, and the assessment cannot be adjusted in light of a parent's actual income for this form of debt when it arises over that period; or,</p><p>- Where the NRP has been told that no further action would ever be taken to collect the debt.</p><p><strong> </strong></p><p>Since the introduction of the write off powers in November 2012 the Department has written off the following amounts:</p><p> </p><p>- Financial year ended 31 March 2013 £1,133,310</p><p>- Financial year ended 31 March 2014 £15,480,677</p><p> </p><p>The Department does not hold information on the number of cases this relates to.</p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 24/06/2014 14:11:13 answering member 220 label Biography information for Steve Webb
tabling member	4120 label Biography information for Kate Green