| answer text |
<p>As a Department we regularly review the resource required to meet the demand on
our telephony channels. Our aim is to provide our customers with the prompt service
they deserve but at times high call volumes can have an impact on the service we provide
- which may result in some of our customers experiencing extended wait times.</p><p>
</p><p>Following a recent review, plans are in place for additional staffing to be
deployed to handle Employment and Support Allowance calls and following this, we anticipate
wait times to reduce.</p>
|
 |
