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1187208

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of trends in the level of time taken to speak to a call handler on the universal credit helpline.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33414
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Since mid-March we have seen a huge volume of calls to the Universal Credit helpline, with over 2 million calls on a single day at one point. We are aware that this demand has meant that some claimants were not able to get through.</p><p> </p><p>People making new claims for Universal Credit no longer need to call the Department as part of the process. Once they have completed their online application we will call them if we need to check any of the information they have given us. We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes.</p><p> </p><p>The Department’s priority is to continue to ensure those who are entitled to benefit receive the support they need at a time when new claims for Universal Credit are at an unprecedented level.</p><p> </p><p>Since 16 March 2020, we have received more than 1.5 million new claims for Universal Credit. 10,000 members of staff from other parts of DWP are being redeployed to support work on new claims and we are urgently recruiting additional people to assist with the processing of claims.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 33415 33416 question first answered 21/04/2020 16:54:49 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1187209

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps she has taken to manage an increase in claims for universal credit as a result of the covid-19 outbreak.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33415
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Since mid-March we have seen a huge volume of calls to the Universal Credit helpline, with over 2 million calls on a single day at one point. We are aware that this demand has meant that some claimants were not able to get through.</p><p> </p><p>People making new claims for Universal Credit no longer need to call the Department as part of the process. Once they have completed their online application we will call them if we need to check any of the information they have given us. We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes.</p><p> </p><p>The Department’s priority is to continue to ensure those who are entitled to benefit receive the support they need at a time when new claims for Universal Credit are at an unprecedented level.</p><p> </p><p>Since 16 March 2020, we have received more than 1.5 million new claims for Universal Credit. 10,000 members of staff from other parts of DWP are being redeployed to support work on new claims and we are urgently recruiting additional people to assist with the processing of claims.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 33414 33416 question first answered 21/04/2020 16:54:49 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1187210

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether the increase in universal credit claims as a result of the covid-19 outbreak has affected claim processing times.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33416
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Since mid-March we have seen a huge volume of calls to the Universal Credit helpline, with over 2 million calls on a single day at one point. We are aware that this demand has meant that some claimants were not able to get through.</p><p> </p><p>People making new claims for Universal Credit no longer need to call the Department as part of the process. Once they have completed their online application we will call them if we need to check any of the information they have given us. We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes.</p><p> </p><p>The Department’s priority is to continue to ensure those who are entitled to benefit receive the support they need at a time when new claims for Universal Credit are at an unprecedented level.</p><p> </p><p>Since 16 March 2020, we have received more than 1.5 million new claims for Universal Credit. 10,000 members of staff from other parts of DWP are being redeployed to support work on new claims and we are urgently recruiting additional people to assist with the processing of claims.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 33414 33415 question first answered 21/04/2020 16:54:49 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1187211

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how long after first applying can claimants for universal credit receive their first advance.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33417
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Universal Credit new claim advance payments have long been an integral part of the UC system, allowing claimants to access up to 100% of their total expected monthly award at the start of their claim, which can be paid back over a period of up to 12 months, which will be extended to 24 months from October 2021.</p><p> </p><p>Applications are accepted by phone or online and payments can be issued on the same day.</p> answering member constituency Colchester answering member printed Will Quince question first answered 21/04/2020 16:41:21 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1150463

registered interest
date	17/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Public Appointments
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, which public appointments she is responsible for.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	1579
answer	answer is ministerial correction date of answer 22/10/2019 answer text <p>The public appointments that the department is responsible for making are set out in the Schedule to the Public Appointments Order in Council 2019. <a href="https://publicappointments.cabinetoffice.gov.uk/wp-content/uploads/2019/04/2019-Public-Appointments-Order-In-Council.pdf" target="_blank">https://publicappointments.cabinetoffice.gov.uk/wp-content/uploads/2019/04/2019-Public-Appointments-Order-In-Council.pdf</a></p> answering member constituency Hexham answering member printed Guy Opperman question first answered 22/10/2019 14:17:42 answering member 4142 label Biography information for Guy Opperman
tabling member	410 label Biography information for Jon Trickett

1139753

registered interest
date	17/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Working Hours
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much time off in lieu has been taken by staff in her Department in each of the last five years.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	278374
answer	answer is ministerial correction date of answer 29/07/2019 answer text <p>DWP offers a Flexible Working Hours (FWH) policy which allows employees to accrue additional hours worked as a flexi credit that can then be taken as time off in lieu.</p><p> </p><p>The FWH policy is managed locally and DWP does not hold central records of how much time off in lieu has been taken by employees, therefore the information could only be provided at disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 29/07/2019 12:16:08 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1136723

registered interest
date	03/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Overtime
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the total amount of unpaid overtime worked by staff in her Department in the last 24 months.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	272756
answer	answer is ministerial correction date of answer 12/07/2019 answer text <p>The DWP does not expect its employees to work unpaid overtime.</p> answering member constituency Colchester answering member printed Will Quince question first answered 12/07/2019 13:53:43 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1105618

registered interest
date	27/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Workplace Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people working on the Automatic Enrolment Programme are (a) contingent labour, (b) supplier resource and (c) civil servants.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	237607
answer	answer is ministerial correction date of answer 03/04/2019 answer text <p>Automatic Enrolment has transformed workplace pension’s savings. To date, in excess of 10million eligible workers have been automatically enrolled, by over 1.4million employers. A link to the 2017 Automatic Enrolment Review can be found here:</p><p> </p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/668971/automatic-enrolment-review-2017-maintaining-the-momentum.PDF" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/668971/automatic-enrolment-review-2017-maintaining-the-momentum.PDF</a></p><p> </p><p>The current resourcing is 26 full time equivalent civil servants and this headcount consists of programme management, policy, analytical and stakeholder partnering expertise.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 03/04/2019 16:32:36 answering member 4142 label Biography information for Guy Opperman
tabling member	410 label Biography information for Jon Trickett