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house id	1
answering body	Department for Work and Pensions
answer › date of answer	2016-09-12
uin	44470
max answer › question first answered	2016-09-12T13:30:24.743Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

573931

registered interest

date

02/09/2016

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Universal Credit: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what the average and median waiting time is for users calling the universal credit helpline; and how many calls to that helpline were answered in (a) less than five, (b) between five and 10, (c) between 10 and 15, (d) between 15 and 20 and (e) more than thirty minutes between 1 January and 30 June 2016.

tabling member constituency

Banff and Buchan

tabling member printed

Dr Eilidh Whiteford

uin

44470

answer

is ministerial correction

date of answer

12/09/2016

answer text

The data below states the Average Speed of Answer for all UC calls for the period 1 January 2016 – 30 June 2016.<table><tbody><tr><td> </td></tr><tr><td>Universal Credit Average Speed of Answer</td><td>Average Speed of Answer</td><td> </td></tr><tr><td>January 2016</td><td>00:02:09</td><td> </td></tr><tr><td>February 2016</td><td>00:02:03</td><td> </td></tr><tr><td>March 2016</td><td>00:02:01</td><td> </td></tr><tr><td>April 2016</td><td>00:02:44</td><td> </td></tr><tr><td>May 2016</td><td>00:02:24</td><td> </td></tr><tr><td>June 2016</td><td>00:02:41</td><td> </td></tr><tr><td>Total</td><td>00:02:22</td><td> </td></tr><tr><td> </td></tr></tbody></table> Data source: Operational Management Information System (OPMIS)It would be a disproportionate cost to compute the median in each month, and the breakdown by waiting time intervals.

answering member constituency

East Hampshire

answering member printed

Damian Hinds

question first answered

12/09/2016 12:06:10

answering member

3969

label	Biography information for Damian Hinds

tabling member

3911

label	Biography information for Dr Eilidh Whiteford