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1179488

registered interest
date	21/02/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Maternity Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 6 February 2020 to Question 10295, on Maternity Allowance, on what date the service level agreement came into force; which parties are bound by that agreement; and whether she plans to revert to clearing claims for maternity allowance within 24 working days.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	18497
answer	answer is ministerial correction date of answer 26/02/2020 answer text <p>There is no formal Service Level Agreement in place; that term was used to describe the process by which the department considers a variety of factors to identify the most appropriate balance of resources to deliver a good level of customer service. Currently we work to a planning assumption of a maximum waiting time of 24 days, but our actual processing time is currently eight days.</p><p> </p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 26/02/2020 12:39:08 answering member 4513 label Biography information for Mims Davies
tabling member	298 label Biography information for Steve McCabe

1174890

registered interest
date	30/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Maternity Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 January 2020 to Question 5322 on Maternity Allowance, what the average working day turnaround was for Maternity Allowance claims from (a) 16 to 31 December 2019 and (b) 1 to 15 January 2020.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	10295
answer	answer is ministerial correction date of answer 06/02/2020 answer text <p>The service level agreement for processing a Maternity Allowance claim is 30 working days.</p><p /><p>The average working day turn-around for Maternity Allowance claims for the periods quoted are:</p><p> </p><p>a) From 16 to 31 December 2019 – 30 working days</p><p>b) From 1 to 15 January 2020 – 30 working days</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 06/02/2020 16:36:19 answering member 4513 label Biography information for Mims Davies
tabling member	298 label Biography information for Steve McCabe

1172065

registered interest
date	20/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Maternity Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Answer of 5 November 2019 to Question 8582 on maternity allowance, what the average working day turn around for Maternity Allowance claims was from (a) 16 to 31 October 2019, (b) 1 to 15 November 2019, (c) 16 to 30 November 2019 and (d) 1 to 15 December 2019.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	5322
answer	answer is ministerial correction date of answer 27/01/2020 answer text <p>The average working day turn-around for Maternity Allowance claims for the periods quoted are:</p><p> </p><p>16<sup>th</sup>-31<sup>st</sup> October – 10.5 weeks</p><p>1<sup>st</sup> – 15<sup>th</sup> November – 9 weeks</p><p>16<sup>th</sup>-30<sup>th</sup> November – 7.5 weeks</p><p>1<sup>st</sup> – 15<sup>th</sup> December – 6 weeks</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 27/01/2020 17:39:29 answering member 4513 label Biography information for Mims Davies
tabling member	298 label Biography information for Steve McCabe

1172069

registered interest
date	20/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Maternity Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the Answer of 4 November 2019 to Question 1893 on Maternity Allowance, by what date she plans for her Department to meet its target of clearing Maternity Allowance claims within 24 working days.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	5323
answer	answer is ministerial correction date of answer 23/01/2020 answer text <p>As of 23<sup>rd</sup> January our outstanding work volumes are below the aspirational target of 24 days. We continue to monitor progress on a weekly basis.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 23/01/2020 13:42:38 answering member 4513 label Biography information for Mims Davies
tabling member	298 label Biography information for Steve McCabe