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<p>The Department works hard to ensure that people are in receipt of their full entitlement,
communicating with the public about benefits through paid advertising, stakeholder
and employer engagement and no cost campaigns to help people understand their entitlement
and the support we can provide as a safety net and in times of need.</p><p> </p><p>During
the pandemic this has been of particular importance. We increased the frequency of
our stakeholder engagement to effectively convey the rapidly changing environment
particularly as many people needed to claim benefits for the first time. We have made
additional use of digital media such as YouTube videos, particularly British Sign
Language videos to widely promote DWP benefits.</p><p>DWP staff in Jobcentres provide
support and advice about entitlement to benefits and will signpost citizens to appropriate
information to help them. The Department provides telephone service lines that citizens
can call to make their claims to benefit and to operate their claims as well as a
visiting service which can help vulnerable customers with their claims. Jobcentres
have internet terminals for use by the public, and staff will signpost citizens to
other community resources (libraries and Citizens Advice) which can also provide advice
and internet access points.</p><p>The Government’s website, GOV.UK provides guidance
on individual’s rights and entitlements to benefits in the UK. In particular, the
website provides links to independent benefits calculators that can be used to find
out what benefits an individual could get, how to claim and how these benefits will
be affected if an individual starts work.</p><p> </p><p><a href="https://www.gov.uk/benefits-calculators"
target="_blank">https://www.gov.uk/benefits-calculators</a></p><p> </p><p>The independent
benefits calculators we endorse are intended to provide useful estimations of what
people could be entitled to in certain circumstances, based on the information that
is entered on the calculators themselves.</p>
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