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answering body	Department for Work and Pensions
registered interest	false
answer › is ministerial correction	false
answer › answering member printed	Mims Davies
hansard heading	Social Security Benefits
question text	To ask the Secretary of State for Work and Pensions%2C what customer feedback procedures are used in assessing departmental performance in the administration of %28a%29 universal credit%2C %28b%29 jobseekers allowance and %28c%29 employment support allowance.

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1329822

registered interest

date

04/06/2021

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Social Security Benefits

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, what customer feedback procedures are used in assessing departmental performance in the administration of (a) universal credit, (b) jobseekers allowance and (c) employment support allowance.

tabling member constituency

East Renfrewshire

tabling member printed

Kirsten Oswald

uin

10431

answer

is ministerial correction

date of answer

09/06/2021

answer text

The national customer experience survey is the vehicle DWP uses to assess customers’ experiences with the services they receive from DWP. The survey seeks feedback from a range of DWP customers including ESA and UC customers. The last published survey can be found on DWP’s research publication page: <a href="https://www.gov.uk/government/publications/dwp-claimant-service-and-experience-survey-2018-to-2019--2" target="_blank">https://www.gov.uk/government/publications/dwp-claimant-service-and-experience-survey-2018-to-2019--2</a>

answering member constituency

Mid Sussex

answering member printed

Mims Davies

question first answered

09/06/2021 16:47:08

answering member

4513

label	Biography information for Mims Davies

tabling member

4413

label	Biography information for Kirsten Oswald