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<p>In March we suspended all face-to-face assessments for sickness and disability
benefits in order to protect people from unnecessary risk of coronavirus at the outset
of the pandemic. As has always been the case, our assessment providers will initially
try to complete paper-based assessments, where there is sufficient evidence to make
a recommendation. If this is not the case, providers will currently look to carry
out a telephone assessment, where appropriate. We offer reasonable adjustments for
claimants who may need additional support to engage in a telephone assessment. We
continue to work closely with our assessment providers to ensure that claimants can
be assessed as quickly as possible, by the most appropriate channel.</p>
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