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1005734

registered interest
date	12/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to universal credit, what estimate she has made of the (a) proportion of claimants who apply for an advanced payment that are successful, (b) number of claimants who seek a deferred payment of three months when repaying an advanced payment and (c) proportion of claimants who receive an advanced payment and apply successfully for a deferred payment.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	190525
answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>I refer the hon Member to the reply to Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-10-08/176262/" target="_blank">176262</a> on 11 October.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/11/2018 15:46:06 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

1005736

registered interest
date	12/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will publish the guidance issued by her Department on the thresholds for (a) financial hardship when a universal credit claimant applies for an advanced payment and (b) exceptional circumstances when a universal credit claimant with an advance payment applies for repayments to be delayed for up to three months.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	190526
answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p><p>New claimants to Universal Credit have always been able to apply for a Universal Credit Advance in their first month if they need financial support until their first regular payment of Universal Credit is made.</p><p>We have previously increased the maximum amount available for advances from 50 per cent to 100 per cent of the total award, and increased the repayment period from 6 months to 12 months. Last month’s Autumn Budget 2018 extended - from October 2021 - the maximum period over which an advance can be recovered, from 12 to 16 months. From October 2019, we will also reduce the maximum rate at which deductions can be made from a Universal Credit award from 40% to 30% of the standard allowance</p><p>If during the recovery of an advance the claimant experiences an unforeseen expense that would cause them or their family genuine hardship if they were required to continue to repay the advance, then they can be offered a deferral period of the repayment of the advance of up to 3 months for a new claim, benefit transfer or change of circumstance advance and up to 6 months for a budgeting advance.</p><p>In addition Personal Budgeting Support (PBS) is also offered to Universal Credit claimants from the outset of their claim. PBS helps claimants as they transition to Universal Credit and adapt to the financial changes that Universal Credit brings. PBS can be online, telephone or face to face support. Face to face support is currently delivered through local authorities via Universal Support.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/11/2018 15:59:17 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

1005743

registered interest
date	12/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Christmas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has plans to revise the payment dates for universal credit payments over Christmas and new year to allow claimants whose specified payment date is on or after 25 December 2018 to be paid more than one working day in advance of 25 December 2018.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	190533
answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>The Department has extensive experience of paying claimants over holiday periods and we have also paid Universal Credit to significant numbers of claimants over previous Christmas periods.</p><p> </p><p>The Department will advance the timing of all payments for people affected by bank holidays, to make sure they have money over the festive period.</p><p> </p><p>Universal Credit payments due to be received on 24, 25 and 26 December will be paid no later than 21 December.</p><p> </p><p>Universal Credit payments due to be received on 30, 31 December and 1 January will receive payment no later than 31 December.</p><p> </p><p>This information is available at: <a href="https://www.gov.uk/how-to-have-your-benefits-paid" target="_blank">https://www.gov.uk/how-to-have-your-benefits-paid</a></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/11/2018 17:25:12 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

988631

registered interest
date	16/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the number of instances where universal credit claimants have not received universal credit payments due to being paid every four weeks rather than per calendar month.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	180312
answer	answer is ministerial correction date of answer 22/10/2018 answer text <p>The amount of Universal Credit paid reflects, as closely as possible, the actual circumstances of a household during each monthly assessment period, including any earnings reported by the employer during that assessment period, regardless of when they were paid. Monthly assessment is aligned to the way the majority of employees are paid and also allows Universal Credit to be adjusted each month. This means that if a claimant’s income falls, they will not have to wait several months for a rise in their Universal Credit.</p><p> </p><p>Some claimants are paid in differing patterns, including four-weekly, fortnightly, weekly or on a variable day every month, which may mean that for some months these claimants receive two or more sets of earnings during one Universal Credit assessment period (AP). This may reduce, or in some cases completely reduce the Universal Credit award the claimant receives that month.</p><p> </p><p>We have produced guidance to help ensure claimants, staff and representatives are aware of the importance of reporting accurate dates and the impact on payment cycles: this is available at the following link: <a href="https://www.gov.uk/government/publications/universal-credit-different-earning-patterns-and-your-payments/universal-credit-different-earning-patterns-and-your-payments-payment-cycles" target="_blank">https://www.gov.uk/government/publications/universal-credit-different-earning-patterns-and-your-payments/universal-credit-different-earning-patterns-and-your-payments-payment-cycles</a>.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 22/10/2018 16:52:33 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

984872

registered interest
date	10/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the oral contribution of 7 February 2018, Official Report, column 1489, when an online password reset function will be implemented for universal credit claimants.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	177820
answer	answer is ministerial correction date of answer 15/10/2018 answer text <p>Universal Credit Claimants are able to reset their password online unless they have forgotten all of their details.</p><p> </p><p>We are currently making some improvements which we hope will simplify the process for claimants.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/10/2018 16:46:43 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

947278

registered interest
date	24/07/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the implications are for her policies of the finding in the June 2018 NAO report Rolling Out Universal Credit which questioned her expectation that most claimants would have enough money to manage over the initial waiting period.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	168081
answer	answer is ministerial correction date of answer 12/09/2018 answer text <p>Some claimants at the start of their Universal Credit claim an income, such as final earnings, to help them manage until their first payment. However, for Universal Credit claimants not in this position, advance payments have always been available in order to prevent financial hardship.</p><p> </p><p>The Department had previously estimated 49% of Universal Credit claimants would apply for a new claims/benefit transfer advance (what the NAO report refers to as “most claimants not needing support”); however as the NAO report showed the actual figure is 60%. This clearly shows that claimants are being made aware of advances, that our advance system is being utilised and is working, and consequently that people are getting help when they need it.</p><p> </p><p>Personal Budgeting Support (PBS) is also offered to Universal Credit claimants from the outset of their claim. PBS helps claimants as they transition to Universal Credit and adapt to the financial changes that Universal Credit brings. PBS can be online, telephone or face to face support. Face to face support is delivered through local authorities via Universal Support.</p><p> </p><p>We constantly review the working of Universal Credit in line with our test and learn approach, and we have already implemented policy changes to address many of the concerns raised in the report. This includes the package of measures announced at the Autumn Budget 2017, such as making advances of up to 100% of the indicative award available and increasing the repayment period to 12 months, removing the 7 waiting days, providing an additional payment of 2 weeks of Housing Benefit to support claimants when they transition to Universal Credit, and changing how claimants in temporary accommodation receive support for their housing costs. People can claim advances as soon as they make their claim, so no-one needs to experience hardship when claiming Universal Credit or waiting for their first payment.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/09/2018 16:55:51 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

922367

registered interest
date	12/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 June 2018 to Question 150254, what estimate she has made of number of face-to-face interviews which have taken place as a result of a claimant forgetting all of their their universal credit online login details.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	152870
answer	answer is ministerial correction date of answer 15/06/2018 answer text <p>Password interviews and password reset only interviews are recorded under one interview type, and resets can also be conducted during any interview. Therefore quantifying and differentiating password reset interviews only is not possible.</p><p><strong> </strong></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/06/2018 13:03:49 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

917543

registered interest
date	05/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the numbers of universal credit claimants who have attended a face-to-face interview in a job centre to remind them of or reset their universal credit online login details.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	150254
answer	answer is ministerial correction date of answer 11/06/2018 answer text <p>The information requested is not available.</p><p> </p><p>Passwords can be reset by claimants online. Interviews are only required if the claimant has forgotten all of their details, including their username and password, email address, and security questions.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/06/2018 16:17:46 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

909437

registered interest
date	22/05/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Internet
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 February 2018 to Question 128375 on universal credit: internet, and the oral contribution of the Prime Minister in response to the hon. Member for Rutherglen and Hamilton West on 7 February 2018, Official Report, column 1489, what progress she has made on the establishment of an online password reset function for universal credit claimants.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	146981
answer	answer is ministerial correction date of answer 04/06/2018 answer text <p>I refer the Honourable Member to the answer I provided to Questions <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=131045" target="_blank">131045</a> and <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-03-05/131046/" target="_blank">131046</a> on 08 March 2018.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 04/06/2018 10:56:25 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen

855739

registered interest
date	05/03/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Internet
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 February 2018 to Question 128375, on Universal Credit: Internet, if he will publish a timetable for those features mentioned which have a higher priority than the establishment of an online password reset function for universal credit claimants.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	131045
answer	answer is ministerial correction date of answer 08/03/2018 answer text <p>Improvements to features including those for making payments to claimants, further enhancements to the security of the system and features to improve the experience of people with specific needs are being addressed before the online password reset. It would not be useful to produce a schedule of changes as they are constantly reviewed and adapted as we work in an agile environment.</p><p> </p><p>We are continually delivering the functionality that gives the most value at any time, whilst ensuring the service is safe, secure and performing. This method ensures we will deliver this functionality at the most appropriate point.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 131046 question first answered 08/03/2018 13:00:50 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4672 label Biography information for Ged Killen