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788653

registered interest
date	13/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Appeals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many universal credit sanctions were appealed on the grounds that a claimant's child had died or been stillborn within the last two years.
tabling member constituency	Plymouth, Sutton and Devonport
tabling member printed	Luke Pollard
uin	112497
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The Department does not hold information on the reasons for appeals within its statistical datasets.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/11/2017 17:11:11 answering member 3969 label Biography information for Damian Hinds
tabling member	4682 label Biography information for Luke Pollard

788654

registered interest
date	13/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what guidance and training is available to work coaches to advise them on the circumstances in which they can temporarily switch off a universal credit claimant's work search and availability (a) in the case of a bereavement and (b) otherwise.
tabling member constituency	Plymouth, Sutton and Devonport
tabling member printed	Luke Pollard
uin	112498
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>All Work Coaches complete learning designed specifically for their role. This learning combines the knowledge, skills and behaviours they need to coach claimants effectively so that they are able to identify for themselves what they need to do to find work and how best to do it.</p><p>Work Coaches are expected to recognise and consider the impact of complex circumstances, including emergency situations. By using the guidance available to them, along with their own discretion, Work Coaches are able to adjust the requirements they expect from claimants.</p><p>A copy of the Universal Credit Full Service guidance on ‘Switching off work availability and work related activities’ has been placed in the House of Commons library, and is available at the following link: <a href="http://data.parliament.uk/DepositedPapers/Files/DEP2017-0556/24_CC-_Switching_off_work_availability_and_work_related_activities.pdf" target="_blank">http://data.parliament.uk/DepositedPapers/Files/DEP2017-0556/24_CC-_Switching_off_work_availability_and_work_related_activities.pdf</a></p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/11/2017 17:17:59 answering member 3969 label Biography information for Damian Hinds
tabling member	4682 label Biography information for Luke Pollard

622723

registered interest
date	27/10/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure parity of treatment for people with physical and mental health issues when applying for benefits.
tabling member constituency	Plymouth, Sutton and Devonport
tabling member printed	Oliver Colvile
uin	50730
answer	answer is ministerial correction date of answer 04/11/2016 answer text <p>DWP is totally committed to delivering good quality services that are accessible to all customers. We offer services through face to face, telephone and a range of digital channels, ensuring that the needs of all customer groups are considered. All DWP digital services meet Government accessibility standards and have assisted digital plans in place to support customers that need help to apply for benefits online. A Ministerial Taskforce of disability organisations meets several times a year to advise and support DWP in making customer information and contact more accessible and understandable. We have recently amended the “how to claim” pages for all benefits on GOV.UK, to make it clearer how disabled customers can request information in alternative formats. DWP is also trialling Video Relay Service and Next Generation Text Services for Deaf and hard of hearing customers so they receive as good a service from telephony agents as non-disabled customers. Specialist services are available for relevant groups and training is given to colleagues to identify and support customers with mental health conditions and learning difficulties.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 04/11/2016 14:04:16 answering member 3969 label Biography information for Damian Hinds
tabling member	4022 label Biography information for Oliver Colvile