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<p>I have been leading discussions with industry and consumer bodies about introducing
a rail ombudsman that would improve the passenger voice in rail and provide independent
binding resolution of complaints. Work on the detail of the scheme, which is being
developed by a Task Force which includes the Rail Delivery Group, Transport Focus,
London TravelWatch and the Office of Rail and Road, is progressing.</p><p> </p><p>I
anticipate being in a position to provide a further update by the end of the summer
when the work of the Task Force has been further developed.</p><p> </p>
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