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<p><strong> </strong></p><p>The following Train Operating Companies (TOCs) provide
50% compensation of the fare paid for the journey to all passengers delayed between
30 minutes and 59 minutes 59 seconds, and 100% compensation for delays of 60 minutes
or longer:</p><p>Southeastern, Southern, East Coast, London Midland, CrossCountry,
East Midlands Trains, Govia Thameslink Railway, Abellio Greater Anglia, Chiltern Railways,
Virgin Trains, c2c</p><p> </p><p>On the following TOCs, passengers with season tickets
valid between 1 month and 1 year are compensated based on the previous year’s performance
versus pre-defined trigger levels for Punctuality or Reliability and are not entitled
to claim compensation for individual delays. Compensation is available to passengers
with single, return and weekly season tickets as shown:</p><p>- Arriva Trains Wales,
20% for delays of 30 – 59 minutes, 100% for delays of 60 minutes or longer</p><p>-
First Great Western: 100% for delays of 60 minutes or longer (High Speed services);</p><p>50%
for delays of 60 minutes or longer on journeys of 60 minutes or more, and 50% for
delays of 30 minutes or longer on journeys of less than 60 minutes (former First Great
Western Link services);</p><p>50% for delays of 60 – 119 minutes, 100% for delays
of 120 minutes or longer (former Wessex services),</p><p>- First TransPennine Express:
100% for delays of longer than 30 minutes</p><p>- Northern: 50% for delays of 60 minutes
or longer</p><p>- South West Trains: 100% for delays of 60 minutes or longer except
for Island Line where 100% for delays of longer than 30 minutes</p><p> </p><p>The
proportion of total passengers eligible to claim compensation for delays of 30 to
60 minutes is not known, but given that compensation for delays from 30 minutes applies
on the majority of TOCs, including many of the larger operators, it will be the majority.</p><p>
</p><p> </p>
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