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<p>Since announcing ‘one-click’ compensation in October 2018, the Government has introduced
a requirement for new franchises to introduce simple automated Delay Repay claims
systems, available via smartphones and smartcard registration, to make it easier for
passengers to claim compensation when they have suffered delays.</p><p> </p><p>Automated
‘one-click’ compensation schemes make it very quick and easy to claim compensation
and have a number of advantages over automatic compensation schemes – for example,
the fact that passengers know they have received compensation and also that the risk
of fraud is reduced, because passengers need to ‘click’ to confirm they were on the
delayed train.</p>
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