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<p>The Department for Environment, Food and Rural Affairs (a) undertook some analysis
of the Scottish SME non-household retail water market during the initial planning
stages of opening up the English market; and (b) works closely with Ofwat as they
review the English non-household retail market and its operation since opening, including
with regard to SMEs.</p><p> </p><p>Ofwat monitors and assesses the non-household retail
water market in England on an ongoing basis. It commissioned customer research to
gauge directly customers’ experiences of the market, including views on the interactions
between the markets in England, Scotland and Wales. This information was published
in July 2018 as the Ofwat <a href="https://www.ofwat.gov.uk/wp-content/uploads/2018/07/ORS-final-report-Non-household-customer-insight-survey.pdf"
target="_blank">customer insight survey</a>.</p><p> </p><p>Ofwat’s first annual assessment
of the market, <a href="https://www.ofwat.gov.uk/wp-content/uploads/2018/07/State-of-the-market-report-2017-18-FINAL.pdf"
target="_blank">Open for Business</a>, also published in July 2018, highlighted a
number of areas in which to achieve better outcomes for business customers in England,
including SMEs.</p>
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