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<p>The Digital Transformation Programme is targeting the redevelopment and improvement
of key Defra services to make them easier for customers to interact with the department,
and to make cost efficiencies through the use of more modern and flexible technology
that is better able to support Defra's services through changing requirements. Different
areas of work within the Programme are looking at different services provided by Defra,
most of which are already online. However, there are a number of projects and work
streams which will deliver reductions of the amount of manual processing on paper.
These include:</p><p> </p><p>- Farm Services Management: through the roll-out of a
new scheduling and data capture tool which, in conjunction with new mobile devices,
will reduce the amount of paper-recording by APHA inspectors.</p><p>- Animal Disease
Testing Service: which provides a digital alternative to written requests from Vets
for disease tests for animals.</p><p>- Fishing Rod Licenses: by providing an easier
digital application process, so reducing the proportions of requests through telephone
or over-the-counter channels.</p><p> </p><p>These are important benefits of the Digital
Transformation Programme. But the main focus of the Programme is to replace old systems
with newer ones that are more cost effective and easier for customers to use.</p><p>
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