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<p>There are a number of coverage and quality measures that apply to communications
providers; for example, spectrum licence conditions on mobile coverage and targets
for Openreach on repair and installation times for fixed line and broadband services.
Ofcom is working with the main broadband providers and mobile operators to ensure
that appropriate redress is available to consumers when necessary, including when
coverage and quality is unsatisfactory. Consumers can also seek redress on an individual
basis, under the term implied into service contracts by the Supply of Goods and Services
Act 1982, that the service will be carried out with reasonable care and skill. Effective
from 1 October 2015, the Consumer Rights Act 2015 makes clear the rights of redress
for consumers who do not receive a service that conforms to their contract; depending
on circumstances, suitable remedies can include a price reduction, compensation or
a right of exit.</p>
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