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419495

registered interest
date	17/09/2015
answering body	Department for Culture, Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what steps he has taken to ensure that effective regulation is in place to hold fibreoptic cable network companies to account for not providing mobile telephone operators with a resilient base station network and for not remedying network failure swiftly; and if he will make a statement.
tabling member constituency	North East Hampshire
tabling member printed	Mr Ranil Jayawardena
uin	10633
answer	answer is ministerial correction date of answer 12/10/2015 answer text <p>In this case, under ‘security requirements’: sections 105A to D of the Communications Act 2003, the legislation that applies to telecoms providers requires them to take measures to protect the security and resilience of their networks and services. Ofcom has the power to intervene if it believes a provider is not taking the appropriate measures. This legislation applies to fibre optic network operators providing back haul to mobile operators.</p><p>Generally, commercial agreements between providers will specify service levels to be adhered to, including times for remedying network disruptions. However, in its Business Connectivity Market Review (consultation 15 May 2015 - 31 July 2015), Ofcom stated that it considers BT’s quality of service in providing wholesale Ethernet leased line connections (including mobile backhaul) to be unacceptable, despite improvements that it acknowledges the company has made. Therefore the Regulator has proposed to impose obligations on BT to improve its provision of wholesale leased line services, with minimum standards of certainty of delivery date; provision lead-times; and repair times.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 12/10/2015 12:38:58 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4498 label Biography information for Mr Ranil Jayawardena

419496

registered interest
date	17/09/2015
answering body	Department for Culture, Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent assessment he has made of the effectiveness of the regulation of broadband providers in order to ensure that customers receive the service that they pay for and are properly compensated if they do not; and if he will make a statement.
tabling member constituency	North East Hampshire
tabling member printed	Mr Ranil Jayawardena
uin	10635
answer	answer is ministerial correction date of answer 12/10/2015 answer text <p>There are a number of coverage and quality measures that apply to communications providers; for example, spectrum licence conditions on mobile coverage and targets for Openreach on repair and installation times for fixed line and broadband services. Ofcom is working with the main broadband providers and mobile operators to ensure that appropriate redress is available to consumers when necessary, including when coverage and quality is unsatisfactory. Consumers can also seek redress on an individual basis, under the term implied into service contracts by the Supply of Goods and Services Act 1982, that the service will be carried out with reasonable care and skill. Effective from 1 October 2015, the Consumer Rights Act 2015 makes clear the rights of redress for consumers who do not receive a service that conforms to their contract; depending on circumstances, suitable remedies can include a price reduction, compensation or a right of exit.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 10636 question first answered 12/10/2015 12:39:24 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4498 label Biography information for Mr Ranil Jayawardena

419497

registered interest
date	17/09/2015
answering body	Department for Culture, Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Mobile Phones
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent assessment he has made of the effectiveness of the regulation of mobile telephone operators in order to ensure that customers receive the service that they pay for and are properly compensated if they do not; and if he will make a statement.
tabling member constituency	North East Hampshire
tabling member printed	Mr Ranil Jayawardena
uin	10636
answer	answer is ministerial correction date of answer 12/10/2015 answer text <p>There are a number of coverage and quality measures that apply to communications providers; for example, spectrum licence conditions on mobile coverage and targets for Openreach on repair and installation times for fixed line and broadband services. Ofcom is working with the main broadband providers and mobile operators to ensure that appropriate redress is available to consumers when necessary, including when coverage and quality is unsatisfactory. Consumers can also seek redress on an individual basis, under the term implied into service contracts by the Supply of Goods and Services Act 1982, that the service will be carried out with reasonable care and skill. Effective from 1 October 2015, the Consumer Rights Act 2015 makes clear the rights of redress for consumers who do not receive a service that conforms to their contract; depending on circumstances, suitable remedies can include a price reduction, compensation or a right of exit.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 10635 question first answered 12/10/2015 12:39:24 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	4498 label Biography information for Mr Ranil Jayawardena