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<p>In this case, under ‘security requirements’: sections 105A to D of the Communications
Act 2003, the legislation that applies to telecoms providers requires them to take
measures to protect the security and resilience of their networks and services. Ofcom
has the power to intervene if it believes a provider is not taking the appropriate
measures. This legislation applies to fibre optic network operators providing back
haul to mobile operators.</p><p>Generally, commercial agreements between providers
will specify service levels to be adhered to, including times for remedying network
disruptions. However, in its Business Connectivity Market Review (consultation 15
May 2015 - 31 July 2015), Ofcom stated that it considers BT’s quality of service in
providing wholesale Ethernet leased line connections (including mobile backhaul) to
be unacceptable, despite improvements that it acknowledges the company has made. Therefore
the Regulator has proposed to impose obligations on BT to improve its provision of
wholesale leased line services, with minimum standards of certainty of delivery date;
provision lead-times; and repair times.</p>
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