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<p>I am pleased to say that branches open an extra 200,000 hours a week since the
start of the Post Office’s transformation programme and customer satisfaction with
the network is high<em>. </em></p><p> </p><p>Management and provision of the Post
Office network is the operational responsibility of the Post Office. I have asked
Paula Vennells, the Chief Executive of Post Office Limited, to write to the noble
Baroness on this matter. A copy of her reply will be placed in the libraries of the
House.</p>
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