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89427

registered interest
date	29/08/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Innovation and Skills, under what timetable his Department plans to phase-out use of telephone lines with the prefix (a) 0845, 0844 and 0843 in accordance with the Cabinet Office guidance on customer service lines published in December 2013 and (b) 03 and 08, where 03 is the primary number under a dual numbering system.
tabling member constituency	Walsall South
tabling member printed	Valerie Vaz
uin	207450
answer	answer is ministerial correction date of answer 03/09/2014 answer text <p> </p><p><strong> </strong></p><p> </p><p>All of the Department’s 0845, 0844 and 0843 numbers have now been replaced with 03 numbers and the 08 numbers will cease to be operational by the end of 2014. Telephone lines with dual numbering will also revert to the 03 number at the same time.</p><p> </p> answering member constituency East Dunbartonshire answering member printed Jo Swinson question first answered 03/09/2014 15:38:05 answering member 1513 label Biography information for Jo Swinson
tabling member	4076 label Biography information for Valerie Vaz

63017

registered interest
date	20/06/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Innovation and Skills, how many telephone lines with the prefix (a) 0845, (b) 0844 and (c) 0843 his Department (i) operates and (ii) sponsors; how many calls each number has received in the last 12 months; and whether alternative numbers charged at BT local rates are available in each case.
tabling member constituency	Walsall South
tabling member printed	Valerie Vaz
uin	201603
answer	answer is ministerial correction date of answer 25/06/2014 answer text <p> </p><p>The Department for Business, Innovation and Skills (BIS) currently operates the following 0845 numbers.</p><p> </p><p> </p><p> </p><p>0845 015 0010 BIS Publications Order line</p><p> </p><p>0845 015 0020 BIS Publications Order line (Fax)</p><p> </p><p>0845 015 0030 BIS Publications Order line (Minicom)</p><p> </p><p>0845 600 9006 Business Link Helpline</p><p> </p><p> </p><p> </p><p>BIS does not operate any 0843 or 0844 numbers. No records are available showing the number of calls made to these lines in the last 12 months. Alternative numbers charged at the local rate are available on all of these lines.</p><p> </p><p> </p><p> </p> answering member constituency Cardiff Central answering member printed Jenny Willott question first answered 25/06/2014 14:52:27 answering member 1497 label Biography information for Jenny Willott
tabling member	4076 label Biography information for Valerie Vaz