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1581286

registered interest
date	26/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make an assessment of the potential merits of increasing penalties for firms found to have mislead consumers about their rights.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	133541
answer	answer is ministerial correction date of answer 31/01/2023 answer text <p>This is an important issue which the Government has committed to act on shortly. We will introduce new civil monetary penalties for breaches of consumer law. The Government will do so through the Digital Markets, Competition and Consumer Bill which will be brought forward in this session of Parliament.</p><p> </p><p>This means that anyone ripping off consumers with misleading claims, unfair terms and conditions and hard-to-exit contracts may be penalised up to 10% of annual global turnover, or £300,000, whichever is higher.</p><p> </p><p>Under these plans, the Competition and Markets Authority will be given direct fining powers, alongside the civil courts which would be able to act on application from enforcers like sector regulators and local authority trading standards departments.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 31/01/2023 15:49:17 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	298 label Biography information for Steve McCabe

1549120

registered interest
date	06/12/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department plan to take to improve consumer protection for victims of rogue traders who are no longer able to make contact in order to gain redress.
tabling member constituency	Southport
tabling member printed	Damien Moore
uin	104469
answer	answer is ministerial correction date of answer 14/12/2022 answer text <p>The Government will bring forward the Digital Markets, Competition and Consumer Bill in this session of Parliament. The legislation includes measures that will considerably strengthen the UK's consumer protection framework, such as introducing civil fines for traders that infringe consumer protection law.</p><p> </p><p>Furthermore, the Department funds the Citizens Advice consumer service, which provides advice on general consumer issues, online or by phone. They can provide help and information on consumer rights, how to find trusted traders, using Alternate Dispute Resolution, and making a claim in the court. They provide referrals to partner consumer organisations for additional help or enforcement, such as Trading Standards.</p><p> </p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 14/12/2022 16:45:16 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4669 label Biography information for Damien Moore

1546973

registered interest
date	30/11/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make an assessment of the potential merits of introducing legislation in order to prevent price gouging and strengthen consumer protection in case of rare and unexpected events.
tabling member constituency	The Wrekin
tabling member printed	Mark Pritchard
uin	99789
answer	answer is ministerial correction date of answer 13/12/2022 answer text <p>The Government is committed to tackling consumer rip-offs and bad business practices, including profiteering.</p><p> </p><p>The Competition and Markets Authority (CMA) monitors firms suspected of profiteering to challenge unjustifiable price increases and takes enforcement action where there is evidence that competition or consumer protection law has been broken.</p><p> </p><p>Through the Digital Markets, Competition and Consumer Bill, government has committed to give the CMA administrative enforcement powers to tackle businesses not treating customers fairly, bolstering protections for consumers across the economy.</p><p> </p><p>The Government continues to monitor the operation of consumer markets and keeps all options under review to ensure good value and service for consumers.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 13/12/2022 10:01:51 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	1576 label Biography information for Mark Pritchard

1463178

registered interest
date	16/05/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what (a) recent assessment he has made of the adequacy of UK consumer protections and (b) steps he will take to protect consumers from unscrupulous companies through public reviews and complaints.
tabling member constituency	Batley and Spen
tabling member printed	Kim Leadbeater
uin	2728
answer	answer is ministerial correction date of answer 19/05/2022 answer text <p>The Government consulted in July 2021 on a number of proposals concerning consumer protection law. The Government’s response was published recently, and set out our approach to ensuring consumers are supported with a robust set of rights. It can be found at: <a href="https://www.gov.uk/government/consultations/reforming-competition-and-consumer-policy/outcome/reforming-competition-and-consumer-policy-government-response" target="_blank">https://www.gov.uk/government/consultations/reforming-competition-and-consumer-policy/outcome/reforming-competition-and-consumer-policy-government-response</a>.</p><p> </p><p>In particular, the Government will consult in due course on adding fake reviews to the list of banned practices – giving greater clarity to business on the current law and, where fake reviews are posted, allowing enforcers to take effective action quickly.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 19/05/2022 11:41:43 answering member 4414 label Biography information for Paul Scully
tabling member	4923 label Biography information for Kim Leadbeater

1282445

registered interest
date	01/02/2021
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the potential merits of strengthening protections for consumers from unfair contracts and cancellation clauses.
tabling member constituency	Weaver Vale
tabling member printed	Mike Amesbury
uin	147043
answer	answer is ministerial correction date of answer 09/02/2021 answer text <p>Under the Consumer Rights Act 2015, all terms of written contracts must be fair and transparent. If terms in a consumer contract are assessed by a court as unfair, they will not be binding on the consumer, even if the consumer has “accepted” them.</p><p>The Government is working closely with Citizens Advice and the Consumer Protection Partnership, which brings together key partners within the consumer protection framework, to examine ways to make it easier for consumers to cancel unwanted subscriptions and avoid them facing unreasonable charges.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 09/02/2021 15:54:50 answering member 4414 label Biography information for Paul Scully
tabling member	4667 label Biography information for Mike Amesbury

1252637

registered interest
date	17/11/2020
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 2 March 2020 to Question 20380 on Consumers: Protection, what the outcome was of the meeting of the CPP Intelligence Gathering Group on 23 April 2020; and if he will make a statement.
tabling member constituency	Christchurch
tabling member printed	Sir Christopher Chope
uin	116379
answer	answer is ministerial correction date of answer 23/11/2020 answer text <p>At the 23<sup>rd</sup> April 2020 meeting of the Consumer Protection Partnership (CPP), members’ comments on consumer related issues that had been identified in the park home sector and detail of any action undertaken were collated and forwarded to the Ministry for Housing, Communities and Local Government (MHCLG) who were reviewing what could be done to mitigate some of the detriment faced by park home owners. The Government’s response to MHCLG’s consultation on the fit and proper test for site owners and managers was published in July 2020. The response, Mobile Homes: a fit and proper person test for park home sites, can be found on GOV.UK: <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fconsultations%2Fmobile-homes-a-fit-and-proper-person-test-for-park-home-sites%23history&amp;data=04%7C01%7CBarrie.Stevenson%40beis.gov.uk%7C0381876206c64fe3f31e08d88c7bc105%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C637413810458763529%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=sZSD5%2BEBOYnFSMYob9ELIUdQtJBkDYylHCbD5yfx7sE%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/consultations/mobile-homes-a-fit-and-proper-person-test-for-park-home-sites#history</a>.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 23/11/2020 17:57:46 answering member 4414 label Biography information for Paul Scully
tabling member	242 label Biography information for Sir Christopher Chope

1240278

registered interest
date	05/10/2020
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether consumers will be able to enforce consumer rights against EU-based companies after the end of the transition period.
tabling member constituency	Chipping Barnet
tabling member printed	Theresa Villiers
uin	98901
answer	answer is ministerial correction date of answer 08/10/2020 answer text <p>When EU-based traders trade in or target their activities at the UK, UK standards will apply. Otherwise, the protection consumers have within the EU after the end of the transition period will depend on the consumer’s contract and the laws of the relevant Member State.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 08/10/2020 16:50:49 answering member 4414 label Biography information for Paul Scully
tabling member	1500 label Biography information for Theresa Villiers

1196953

registered interest
date	18/05/2020
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how they have responded to the Competition and Market Authority's (CMA) 2019 proposal that the CMA's powers to enforce consumer protection law should be improved.
tabling member printed	Lord Tyler
uin	HL4663
answer	answer is ministerial correction date of answer 28/05/2020 answer text <p>As outlined in our manifesto, the Government is committed to giving the Competition and Markets Authority (CMA) enhanced powers to tackle consumer rip-offs and bad business practices.</p><p> </p><p>The Department and the CMA have been working closely together to develop the proposals made by the CMA in 2019. For example, following a commitment made in June 2019 by the previous Secretary of State, we are looking into the possibility of putting the CMA’s powers on an administrative basis. This would allow the CMA to decide itself if a breach of consumer law has happened, rather than going to court.</p><p> </p><p>Furthermore, we have announced that we will introduce a new power to impose fines of up to a maximum of 10% global turnover on businesses who have breached consumer law.</p> answering member printed Lord Callanan question first answered 28/05/2020 11:37:57 answering member 4336 label Biography information for Lord Callanan
tabling member	225 label Biography information for Lord Tyler

1182607

registered interest
date	04/03/2020
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many Friends have been trained through the National Trading Standards' Friends Against Scams initiative in (a) England, (b) Scotland, (c) Wales and (d) Northern Ireland in 2019.
tabling member constituency	East Londonderry
tabling member printed	Mr Gregory Campbell
uin	25031
answer	answer is ministerial correction date of answer 09/03/2020 answer text <p>The Friends Against Scams initiative protects and prevents people from becoming victims of scams. In 2019, 208,158 people joined the scheme, bringing the total number to over 412,800. Regional figures are not available to National Trading Standards.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 09/03/2020 15:19:47 answering member 4414 label Biography information for Paul Scully
tabling member	1409 label Biography information for Mr Gregory Campbell

1180603

registered interest
date	25/02/2020
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Consumers: Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 24 February to Question 14947, when the consultation with the Consumer Protection Partnership will begin; and if he will publish the (a) outcome of and (b) Government response to that consultation.
tabling member constituency	Christchurch
tabling member printed	Sir Christopher Chope
uin	20380
answer	answer is ministerial correction date of answer 02/03/2020 answer text <p>The Consumer Protection Partnership (CPP) meets regularly to review evidence and prioritise enforcement action. The Department has raised park homes with the CPP intelligence gathering group, and the CPP will discuss the issue at a meeting on 23 April. The CPP and the agencies that are members of the group will then decide on next steps.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 02/03/2020 16:59:02 answering member 4414 label Biography information for Paul Scully
tabling member	242 label Biography information for Sir Christopher Chope