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<p>Consumer Protection legislation is in place to protect consumers where traders,
including online ticket resale companies, fail to deliver what they promise. Consumers
who have had problems should contact the Citizens Advice consumer service on 03454
04 05 06 (or through its website). The helpline service offers consumers free advice
on their rights and how to seek redress.</p><p> </p><p>The Competition and Markets
Authority is investigating online secondary ticket sites and is considering in particular,
difficulties for customers in getting their money back under a website’s guarantee.</p>
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