Linked Data API

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tabling member printed	Lord Lipsey
max ddp modified	2024-03-20T21:58:39.955Z
answer date	2024-03-28
min answer › question first answered	2019-06-25T08:00:29.177Z
answering dept sort name	Treasury

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

1696344

registered interest

date

14/03/2024

answering body

Treasury

answering dept id

answering dept short name

Treasury

answering dept sort name

Treasury

hansard heading

Revenue and Customs: Telephone Services

house id

legislature

25277

pref label	House of Lords

question text

To ask His Majesty's Government what is the (1) median, and (2) upper decile, wait time for His Majesty's Revenue and Customs to answer telephone calls.

tabling member printed

Lord Lipsey

uin

HL3290

answer

is ministerial correction

date of answer

21/03/2024

answer text

HMRC does not report on the median or upper decile wait times for telephone calls. However, HMRC publishes data on the average speed of answer for customer calls and the percentage of calls where the customer waited more than 10 minutes. This information can be found at the following link:<a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024</a>

answering member printed

Baroness Vere of Norbiton

question first answered

21/03/2024 12:34:09

answering member

4580

label	Biography information for Baroness Vere of Norbiton

tabling member

2492

label	Biography information for Lord Lipsey