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<p>The analogue landline network, also known as the Public Switched Telephone Network
(PSTN) is a privately owned network and the decision to replace it with digital landlines
has been made by the telecoms industry. Government has no formal role in the switchover
process. While BT owns the largest amount of PSTN lines, this upgrade is not just
confined to that company. This migration is due to necessity, as the PSTN is old and
increasingly prone to failure. Retaining customers on the PSTN would mean a significant
long-term risk to individuals.</p><p> </p><p>The switchover process means that certain
devices and services which rely on analogue landlines, such as some telecare alarms,
will need to be replaced. Upgrading these devices will ensure that they are compatible
with a more secure underlying infrastructure.</p><p> </p><p>Since the switchover is
not led by Government, there is no designated funding available from DSIT. Where telecare
devices are provided by local authorities or the NHS, these organisations will need
to ensure that telecare users have compatible devices. Telecare users should contact
the organisation providing their devices, to discuss what support is available to
them. We also encourage concerned customers to contact their Communication Provider
(such as BT or VMO2) to understand their approach to the switchover and what support
is available.</p>
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