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<p>The department monitors and manages its workforce planning by regularly reviewing
and monitoring the supply of resources against demand for all portfolios of service
delivery and the service provided by Work Coaches is measured by understanding caseloads
and claimants within the intensive work search group that our Work Coaches work with
to support movement into work.</p><p> </p><p>Our Jobcentre teams are committed to
delivering a quality service to ensure all claimants receive the best possible support
to meet their individual circumstances. We operate a service delivery framework which
sets out the service expectations for our Jobcentre network and the requirements for
how they deliver their services. It provides information on why these expectations
are set, and ways that Jobcentre leaders and Work Coaches should implement the expectations.</p><p>
</p><p>Work Coaches undergo a comprehensive learning journey designed to equip them
with the tools, skills and behaviours required to provide a high quality, efficient
service to all claimants. They receive on-going learning in their roles and have access
to guidance which is refreshed at regular intervals. Jobcentre Team Leaders are responsible
for monitoring and assuring the quality of services provided to individual claimants
through a combination of observation of interviews, feedback, coaching and appraisal.</p><p>
</p><p>Where we have made offers of permanence to our fixed term colleagues, this
has reflected merit, location and taking into account demand for future services across
the Department in relation to the number of roles available.</p><p> </p><p>Where we
were unable to make an offer at this time, colleagues have been placed on a reserve
list and we will continue to consider where we may be able to make any further permanence
offers, where further opportunities become available. We are also continuing to provide
colleagues with a comprehensive career planning offer and ongoing support.</p>
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