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1240966

registered interest
date	06/10/2020
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Mortgages and Telecommunications: Prices
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what steps they are taking to ensure that existing customers within the mobile, broadband and mortgage markets cease to pay more than new customers.
tabling member printed	Baroness Altmann
uin	HL8790
answer	answer is ministerial correction date of answer 20/10/2020 answer text <p>In December 2018 the independent Competition and Markets Authority (CMA) responded to a super-complaint by Citizens Advice on the “Loyalty Penalty”. Since then Government and Regulators have taken significant action to tackle the loyalty penalty.</p><p> </p><p>The FCA has also conducted a Market Study in the mortgages market to better understand the problem in that sector. In mobile and broadband, Ofcom has delivered agreements in both markets to benefit consumers. Consumers now receive Annual Best Tariff Notifications alerting them to their contract terms and the best offers their provider has. All major mobile providers, with the exception of Three, will reduce consumers’ bills once their minimum contract period ends. Broadband consumers are benefitting from a range of voluntary measures agreed with major providers, and Ofcom is investigating whether there should be social tariffs in broadband.</p><p> </p><p> </p><p> </p><p> </p><p>The Government continues to support competitive markets that drive down prices and create better products and services for consumers. It is also committed to strong regulation, where necessary, to protect consumers and drive investment and fair competition by businesses, and looks forward to seeing the further outcomes of the ongoing work by Ofcom and the FCA.</p> answering member printed Lord Callanan question first answered 20/10/2020 14:08:17 answering member 4336 label Biography information for Lord Callanan
tabling member	4533 label Biography information for Baroness Altmann

1240967

registered interest
date	06/10/2020
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Social Services: Compensation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how much has been paid out by local authorities as a result of Local Government and Social Care Ombudsman investigations into adult care complaints each year in the last five years; and how they plan to support local authorities to improve adult care services.
tabling member printed	Baroness Altmann
uin	HL8791
answer	answer is ministerial correction date of answer 20/10/2020 answer text <p>The Government does not monitor how much local authorities pay out as a result of Local Government and Social Care Ombudsman investigations. Local authorities are independent bodies and ministers have no remit to intervene in their day to day affairs.</p><p>The Ombudsman recommends a range of outcomes to achieve justice for individuals. The individual case reports, as well as the focus reports, public interest reports, and annual reviews the Ombudsman publishes on his website set out wider service improvement recommendations.</p> answering member printed Lord Greenhalgh question first answered 20/10/2020 14:38:38 answering member 4877 label Biography information for Lord Greenhalgh
tabling member	4533 label Biography information for Baroness Altmann

1240968

registered interest
date	06/10/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether an individual’s pension contributions to a relief at source pension scheme reported to HMRC via Real Time Information are automatically deducted from the claimant’s earned income figure when calculations are made regarding their Universal Credit entitlement.
tabling member printed	Baroness Altmann
uin	HL8792
answer	answer is ministerial correction date of answer 14/10/2020 answer text <p>Pension contributions made by a claimant to a relief at source pension scheme, reported via Real Time Information, are automatically deducted from the earnings used to calculate their Universal Credit award.</p> answering member printed Baroness Stedman-Scott question first answered 14/10/2020 13:51:48 answering member 4174 label Biography information for Baroness Stedman-Scott
tabling member	4533 label Biography information for Baroness Altmann