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1184629

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Hong Kong
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, with reference to her Department's guidance, Coronavirus (COVID-19): immigration guidance, updated on 27 February 2020, whether (a) Hong Kong nationals and (b) British National (Overseas) passport holders are eligible to have their visas automatically extended.
tabling member constituency	St Austell and Newquay
tabling member printed	Steve Double
uin	28648
answer	answer is ministerial correction date of answer 01/07/2020 answer text <p>Hong Kong Nationals, British National (Overseas) Passport holders and foreign nationals in the UK legally and whose visa expired after 24 January are able to extend their visa using this form <a href="https://gov.smartwebportal.co.uk/homeoffice/public/ho_form.html" target="_blank">https://gov.smartwebportal.co.uk/homeoffice/public/ho_form.html</a> if they cannot leave the UK because of restrictions related to coronavirus.</p><p>The extension will last until 31 July and will apply to anyone whose leave expired after the 24 January and cannot leave the country because of travel restrictions or self-isolation. To help those who want to apply for visas to stay in the UK long-term, the Home Office is also temporarily expanding the in-country switching provisions until 31 July. Those who already had their visa extended to 31 May 2020, will have their visa extended automatically to 31 July 2020.</p><p>A dedicated help centre has been established for those who need assistance. The best way to contact the helpline is via email on CIH@homeoffice.gov.uk or on <strong>0800 678 1767</strong>. It is open 9am-5pm Monday to Friday. Those who contact the Home Office for these visa extensions will be expected to return to their home countries as soon as possible once flight and border restrictions are lifted. No immigration enforcement action will be undertaken during this time for those who email the Home Office as outlined above.</p><p>More details can be found here: <a href="https://www.gov.uk/government/news/further-visa-extensions-for-those-unable-to-return-home-due-to-coronavirus" target="_blank">https://www.gov.uk/government/news/further-visa-extensions-for-those-unable-to-return-home-due-to-coronavirus</a></p> answering member constituency Torbay answering member printed Kevin Foster question first answered 01/07/2020 14:55:44 answering member 4451 label Biography information for Kevin Foster
tabling member	4452 label Biography information for Steve Double

1184640

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when she plans to publish her Department's review of the provision of Advice, Issue Reporting and Eligibility Assistance.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28744
answer	answer is ministerial correction date of answer 20/03/2020 answer text <p>AIRE is the new Advice, Issue Reporting and Eligibility service provided by Migrant Help. The AIRE contract contains a number of formal performance measures, including Key Performance Indicators, which provide a mechanism by which the effectiveness of contract delivery can be measured. These are monitored in formal monthly and quarterly contract governance meetings. Measures can be taken where performance falls short of the standards we set.</p><p>We will continue to monitor performance and the effectiveness of the contracts through the monthly Contract Management Groups and quarterly Strategic Review Management Boards.</p><p>Further information about the performance measures within the contract can be found in the contracts, published here: <a href="https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=</a></p><p>There are currently no plans to publish a review into the provision of AIRE.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 28745 question first answered 20/03/2020 12:03:15 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184641

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department has taken to ensure that the standards set out in the Statement of Requirements for the Advice, Issue Reporting and Eligibility Assistance contract are being met.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28745
answer	answer is ministerial correction date of answer 20/03/2020 answer text <p>AIRE is the new Advice, Issue Reporting and Eligibility service provided by Migrant Help. The AIRE contract contains a number of formal performance measures, including Key Performance Indicators, which provide a mechanism by which the effectiveness of contract delivery can be measured. These are monitored in formal monthly and quarterly contract governance meetings. Measures can be taken where performance falls short of the standards we set.</p><p>We will continue to monitor performance and the effectiveness of the contracts through the monthly Contract Management Groups and quarterly Strategic Review Management Boards.</p><p>Further information about the performance measures within the contract can be found in the contracts, published here: <a href="https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=</a></p><p>There are currently no plans to publish a review into the provision of AIRE.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 28744 question first answered 20/03/2020 12:03:15 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184644

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what her Department's target is for issuing ASPEN cards; and what recent assessment her Department has made of performance against those targets.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28746
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>The HO does not routinely collect data on the time taken to issue ASPEN cards but we are continuing to work with all accommodation providers to ensure that applicants are able to access financial support upon dispersal. There is an Emergency Support Payment (ECP) provision available from Providers to ensure that Service Users are supported until receipt of their ASPEN Card.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:45:33 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184646

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrant Help: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average time spent is (a) waiting to get through to and (b) on hold on a telephone call to Migrant Help.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28747
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>Migrant Help have sustained an average call waiting time of less than a minute since 8<sup>th</sup> January.</p><p> </p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:08:06 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184654

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Domestic Abuse: Children
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps the Government is taking to ensure that (a) frontline practitioners and (b) public bodies adopting the definition of domestic abuse in the Domestic Abuse Bill take account of the needs of children affected by domestic abuse.
tabling member constituency	Blaydon
tabling member printed	Liz Twist
uin	28661
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>While the definition of “domestic abuse” in clause 1 of the Domestic Abuse Bill applies for the purposes of the Bill, we expect the definition to be adopted more generally, for example by public authorities and frontline practitioners.</p><p>As provided for in clause 66(2)(b), the statutory guidance which will accompany the Bill will recognise the effect of domestic abuse on children. The guidance will outline the range of impacts domestic abuse can have on children, as well as appropriate support and referral mechanisms. We will ensure that the guidance is widely publicised.</p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 19/03/2020 16:05:08 answering member 4399 label Biography information for Victoria Atkins
tabling member	4618 label Biography information for Liz Twist

1184655

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average time spent is to process (a) s95, (b) s4 and (c) s96 asylum support applications from application to receipt of support.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28748
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>The Home Office monitors closely the performance of asylum support application decision making and has a range of targets for processing support applications depending on the nature of the application being made.</p><p>Inormation on processing times is not recorded in a format suitable for publication and there are no plans to publish such statistics at this time.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:42:12 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184656

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrant Help: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average time taken is from receipt of correspondence by Migrant Help to replying to the sender since the introduction of the new Advice, Issue Reporting and Eligibility contract.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28749
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>There are various types of correspondence received by Migrant Help via a range of routes. It is therefore not possible to give average times, however all correspondence received through Royal Mail is dealt with within 48 hours of receipt.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:10:30 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184657

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrant Help: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department has taken to increase staffing levels for the Migrant Help phone line.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28750
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>Migrant Help have been recruiting and training staff to ensure they are resourced sufficiently to meet demand and they are working closely with accommodation providers and the Home Office to ensure that appropriate escalation mechanisms are in place so that service users can access support.</p><p> </p><p>Staffing levels for both AIRE (Advice, Issue Reporting and Eligibility) and EAGL (Eligibility, Advice &amp; Guidance) are more than double what they were when the lines first opened in September 2019.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 28751 question first answered 19/03/2020 16:44:40 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184658

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the staff turnover has been on the Migrant Help phoneline since the introduction of the new Advice, Issue Reporting and Eligibility contract.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28751
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>Migrant Help have been recruiting and training staff to ensure they are resourced sufficiently to meet demand and they are working closely with accommodation providers and the Home Office to ensure that appropriate escalation mechanisms are in place so that service users can access support.</p><p> </p><p>Staffing levels for both AIRE (Advice, Issue Reporting and Eligibility) and EAGL (Eligibility, Advice &amp; Guidance) are more than double what they were when the lines first opened in September 2019.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 28750 question first answered 19/03/2020 16:44:40 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds