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1147772

registered interest
date	02/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the number of (a) delays and (b) errors in universal credit awards as a result of (ii) inaccurate in Real Time Information and (iii) differences in the operating systems used by (A) her Department and (B) HMRC; and if she will make a statement.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	293422
answer	answer is ministerial correction date of answer 08/10/2019 answer text <p>The Department has been working closely with HMRC since Universal Credit went live in 2013 to support and inform employers who report earnings to emphasise the importance of timely reporting via the Real Time Information (RTI) system.</p><p> </p><p>HMRC have updated their guidance to reiterate to employers the importance of reporting accurate dates and the impact on payment cycles; the Financial Secretary to the Treasury is also working closely with HMRC and employers to do this.</p> answering member constituency Colchester answering member printed Will Quince question first answered 08/10/2019 10:05:09 answering member 4423 label Biography information for Will Quince
tabling member	163 label Biography information for Sir Stephen Timms

1147539

registered interest
date	01/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps she is taking to support (a) claimants with cancer and (b) other vulnerable claimants applying for universal credit.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	292792
answer	answer is ministerial correction date of answer 07/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants. The initial verification can include a home visit to support a claimant with making their claim and completing any other administrative tasks required to ensure that they receive the correct payment.</p><p> </p><p>We want the application process for Universal Credit to be as quick and easy as possible to ensure that claimants receive their money at the earliest opportunity.</p><p> </p><p>This is why Citizen’s Advice and Citizen’s Advice Scotland have been delivering the ‘Help to Claim’ service, supporting claimants with making a new claim to Universal Credit. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Staff delivering Universal Credit undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants, including those who have cancer and other health conditions.</p><p> </p><p>As we continue to deliver Universal Credit, with its expanded claimant base, we are continuing to review and further develop the customer journey for claimants with complex needs, including how we support claimants with health conditions to engage in the process.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 292793 question first answered 07/10/2019 11:21:56 answering member 4105 label Biography information for Justin Tomlinson
tabling member	163 label Biography information for Sir Stephen Timms

1147540

registered interest
date	01/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that home visits for universal credit applications are offered to (a) claimants with cancer and (b) other vulnerable claimants.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	292793
answer	answer is ministerial correction date of answer 07/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants. The initial verification can include a home visit to support a claimant with making their claim and completing any other administrative tasks required to ensure that they receive the correct payment.</p><p> </p><p>We want the application process for Universal Credit to be as quick and easy as possible to ensure that claimants receive their money at the earliest opportunity.</p><p> </p><p>This is why Citizen’s Advice and Citizen’s Advice Scotland have been delivering the ‘Help to Claim’ service, supporting claimants with making a new claim to Universal Credit. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Staff delivering Universal Credit undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants, including those who have cancer and other health conditions.</p><p> </p><p>As we continue to deliver Universal Credit, with its expanded claimant base, we are continuing to review and further develop the customer journey for claimants with complex needs, including how we support claimants with health conditions to engage in the process.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 292792 question first answered 07/10/2019 11:21:56 answering member 4105 label Biography information for Justin Tomlinson
tabling member	163 label Biography information for Sir Stephen Timms

1147571

registered interest
date	01/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what plans she has to permit implied consent for benefit advisers, as well as Members of Parliament, as recommended by the Social Security Advisory Committee.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	292794
answer	answer is ministerial correction date of answer 08/10/2019 answer text <p><strong> </strong></p><p>Universal Credit operates in a fundamentally different way to any other benefit, The Universal Credit system is structured around an online personal account which contains all the information relevant to the claim. This includes their bank account details, savings, capital, medical history, family relationships and the address and other information about their landlord and employer. We need to ensure a high level of security and protection to combat those unscrupulous individuals and organisations who try to access the information we hold and seek to impersonate genuine advisers. We need to take all reasonable steps to protect the position of claimants and their data.</p><p> </p><p>The Department is continuing to work with SSAC and third party organisations to understand how Universal Credit can support organisations who help our claimants. This activity will include working with claimants and their representatives to ensure the process works effectively for vulnerable claimants to access the service.</p><p /><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 08/10/2019 10:00:32 answering member 4423 label Biography information for Will Quince
tabling member	163 label Biography information for Sir Stephen Timms

1147573

registered interest
date	01/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the reasons for differing rates of home visits to universal credit applicants in different geographical areas; and if she will make a statement.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	292795
answer	answer is ministerial correction date of answer 07/10/2019 answer text <p>Home visits are available to support claimants in making and maintaining their Universal Credit claims. No assessment has been made regarding the differing rates of home visits in different geographical areas as home visits are given based solely on the circumstances of the claimant.</p><p> </p><p>To ensure all claimants are supported, the Department has allocated additional funding for the home visiting service. This year we have allocated £1 million of funding for the home visiting service. For 2019/20 the total fund allocated will rise to just under £2 million, and will continue to increase to over £5.5 million per year by 2023/24, reflecting the increase in the total number of claimants of Universal Credit whether through managed migration or from other sources.</p> answering member constituency Colchester answering member printed Will Quince question first answered 07/10/2019 12:56:03 answering member 4423 label Biography information for Will Quince
tabling member	163 label Biography information for Sir Stephen Timms