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<p>The Department takes seriously the need to support vulnerable claimants. The initial
verification can include a home visit to support a claimant with making their claim
and completing any other administrative tasks required to ensure that they receive
the correct payment.</p><p> </p><p>We want the application process for Universal Credit
to be as quick and easy as possible to ensure that claimants receive their money at
the earliest opportunity.</p><p> </p><p>This is why Citizen’s Advice and Citizen’s
Advice Scotland have been delivering the ‘Help to Claim’ service, supporting claimants
with making a new claim to Universal Credit. The Citizens Advice Help to Claim service
offers tailored, practical support to help people make a Universal Credit claim up
to receiving their first full correct payment on time, and is available online, on
the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Staff
delivering Universal Credit undergo a comprehensive learning journey designed to equip
them with the tools, skills and behaviours required to provide a high quality service
to all claimants, including those who have cancer and other health conditions.</p><p>
</p><p>As we continue to deliver Universal Credit, with its expanded claimant base,
we are continuing to review and further develop the customer journey for claimants
with complex needs, including how we support claimants with health conditions to engage
in the process.</p>
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