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1124603

registered interest
date	02/05/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration: EU Nationals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many formal complaints his Department received during the private beta testing phase of the EU Settlement Scheme; and what the subject of these complaints was.
tabling member constituency	Manchester, Gorton
tabling member printed	Afzal Khan
uin	250511
answer	answer is ministerial correction date of answer 10/05/2019 answer text <p>The EU Settlement Scheme makes it simple and straight forward for EU citizens and their family members who want to stay in the UK to get the immigration status they need.</p><p>Over 31,000 people applied during the two private beta testing phases. Just one complaint was received through the formal complaints process during this time. The complaint was in response to a technical issue and was resolved satisfactorily.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 10/05/2019 15:47:52 answering member 4048 label Biography information for Caroline Nokes
tabling member	4671 label Biography information for Afzal Khan

1124604

registered interest
date	02/05/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration: EU Nationals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, with reference to feedback on the private beta two phase of the EU Settlement Scheme, what feedback was provided by people who neither spoke highly nor gave a neutral response.
tabling member constituency	Manchester, Gorton
tabling member printed	Afzal Khan
uin	250512
answer	answer is ministerial correction date of answer 10/05/2019 answer text <p>As part of our commitment to improving the application process for customers, feedback during both the private beta 1 and 2 phases and the public beta phase was sought via a voluntary online survey. In total, 1,330 applicants completed the survey during private beta 2. Of these 61% of customers said they would speak highly of the application process, 19% said they would be neutral, 19% would be critical and 1% said they did not know.</p><p>Changes were made to the system as a result of this feedback, ahead of the public beta test phase. In the public beta test phase, 75% of applicants completing the survey said they would speak highly of the application process, 15% said they would be neutral and 11% would be critical. With regards to completing the application form, in the public beta phase 81% said completing the form was either easy of fairly easy with a further 8% finding it neither difficult or easy.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 10/05/2019 15:45:03 answering member 4048 label Biography information for Caroline Nokes
tabling member	4671 label Biography information for Afzal Khan

1124605

registered interest
date	02/05/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration: EU Nationals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps his Department is taking to investigate the low take up of the private beta testing phase of the EU Settlement Scheme.
tabling member constituency	Manchester, Gorton
tabling member printed	Afzal Khan
uin	250513
answer	answer is ministerial correction date of answer 14/05/2019 answer text <p>The total number of applications received since the testing of the scheme began on 28 August 2018 is now over 600,000, and we received over 50,000 applications in the first weekend the scheme was fully live. <br> <br>In total, over 230,000 people applied during the three testing phases of the EU Settlement Scheme. Over 31,000 of these people applied during the two private beta testing phases and we do not consider that this was a low turnout or that it needs investigating. It was not our intention to process high volumes during these phases, which were implemented gradually to bring the systems up to scale in a controlled way. This gave us a valuable evidence base from which to assess the application process and allowed for incremental improvements to be made in response to applicant feedback</p><p><br>We have been clear that applying during the testing phases was voluntary and EU citizens will have until 30 June 2021 to apply, in line with the draft Withdrawal Agreement, or until 31 December 2020 in the event of no deal.</p><p><br></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 14/05/2019 13:32:06 answering member 4048 label Biography information for Caroline Nokes
tabling member	4671 label Biography information for Afzal Khan