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<p>The Government continually monitors the regulation of sectors to ensure good outcomes
for consumers. Financial Conduct Authority (FCA) regulation of debt collection agencies
(DCAs) provides strong protections for consumers.</p><p> </p><p>DCAs under FCA regulation
have to comply with the FCA’s high-level principle to treat customers fairly, as well
as offer appropriate forbearance and signpost individuals to free and impartial debt
advice should a consumer be in default, or in arrears difficulty.</p>
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