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997588

registered interest
date	30/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of households using the childcare element of universal credit who have entered arrears on childcare costs.
tabling member constituency	Barnsley East
tabling member printed	Stephanie Peacock
uin	185732
answer	answer is ministerial correction date of answer 07/11/2018 answer text <p>The information requested is not held.</p><p><strong> </strong></p><p>The Government recognises that high childcare costs are a barrier which can prevent a parent from making the move into work, or from seeking to increase their earnings.</p><p> </p><p>To help parents to overcome this, the amount of support for childcare costs within Universal Credit was increased to 85 per cent, up from 70 per cent on Legacy benefits, which is worth up to £646.35 per month for those with one child, and up to £1,108.04 per month for those claimants with two or more children. Claimants with a firm or accepted job offer can claim childcare costs a month prior to starting in their new job and from 28 February 2018, claimants have been able to provide evidence of their childcare costs online, through their Universal Credit account. Previously this had to be provided via post or in person.</p><p> </p><p>Additional help to meet an initial payment for childcare costs may also be available to claimants in particularly difficult circumstances through the Flexible Support Fund.</p><p> </p><p>The available information on the number of households in receipt of the childcare cost element of Universal Credit is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a>.</p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 07/11/2018 14:39:40 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4607 label Biography information for Stephanie Peacock

997717

registered interest
date	30/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Apprentices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many apprentices are employed in her Department.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	185742
answer	answer is ministerial correction date of answer 07/11/2018 answer text <p>As at the end of September 2018, 2,288 DWP employees are currently undertaking an apprenticeship.</p><p> </p><p>To contextualise this figure with published Cabinet Office data:-</p><ul><li>In the period 31<sup>st</sup> April 2017 – 31<sup>st</sup> March 2018, DWP achieved a total of 1,309 apprenticeship starts</li><li>In the period 1<sup>st</sup> April 2018 – 30<sup>th</sup> September 2018, DWP achieved a total of 199 apprenticeship starts</li></ul><p>The balancing figure refers to colleagues that were already undertaking an apprenticeship prior to April 2017 when the apprenticeship levy was introduced.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 07/11/2018 10:17:45 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4640 label Biography information for David Linden

997739

registered interest
date	30/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Pay
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff in her Department are paid less than £8.75 per hour.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	185762
answer	answer is ministerial correction date of answer 07/11/2018 answer text <p>The Department for Work and Pensions pays all employees at least the statutory National Living Wage of £7.83 per hour, regardless of age.</p><p> </p><p>The Living Wage Foundation advocates employers paying an alternative hourly rate known as the Real Living Wage (RLW) or London Living Wage (LLW). The current Real Living Wage is £8.75.</p><p> </p><p>Based on the working hours calculation used by the Living Wage Foundation DWP paid no employees less than £8.75 per hour as at September 2018.</p><p> </p><p>Please note this figure excludes employees on long term unpaid breaks, such as carer’s leave.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 07/11/2018 10:23:03 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4640 label Biography information for David Linden

997779

registered interest
date	30/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Pay
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many staff in her Department are paid less than £10.20 per hour.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	185782
answer	answer is ministerial correction date of answer 07/11/2018 answer text <p>The Department for Work and Pensions pays all employees at least the statutory National Living Wage of £7.83 per hour, regardless of age.</p><p> </p><p>The Living Wage Foundation advocates employers paying an alternative hourly rate known as the Real Living Wage (RLW) or London Living Wage (LLW). The current London Living Wage is £10.20.</p><p> </p><p>Based on the working hours calculation used by the Living Wage Foundation DWP paid 15,371 employees less than £10.20 per hour as at September 2018. However, of these, only 14 are in London.</p><p> </p><p>Please note this figure excludes employees on long term unpaid breaks, such as carer’s leave.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 07/11/2018 14:42:46 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4640 label Biography information for David Linden

997115

registered interest
date	29/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment Schemes: Young People
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when she plans to publish a review of the Youth Obligation; and what the terms of reference will be for that review.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	184837
answer	answer is ministerial correction date of answer 01/11/2018 answer text <p>The Youth Obligation Support Programme (YOSP) is still in the process of being rolled out to Universal Credit Full Service jobcentres. We will consider an evaluation once the YOSP rollout is complete and enough time has passed to allow sufficient data to be reviewed.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 01/11/2018 16:39:01 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	163 label Biography information for Sir Stephen Timms

997152

registered interest
date	29/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Parkinson's Disease
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the adequacy of guidance on the assessment for personal independent payment of people with Parkinson's.
tabling member constituency	Coventry South
tabling member printed	Mr Jim Cunningham
uin	184865
answer	answer is ministerial correction date of answer 01/11/2018 answer text <p><strong> </strong></p><p>The Personal Independence Payment (PIP) assessment is designed to consider claimants on a case by case basis and look at the functional impact of their disability, rather than the disability itself. Therefore the PIP Assessment Guide for Health Professionals does not contain specific condition based guidance.</p><p> </p><p>55% of PIP recipients with Parkinson’s are in receipt of the enhanced rate daily living and mobility components, compared with 41% of DLA recipients in receipt of the highest rate of DLA care and mobility components.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 01/11/2018 14:38:30 answering member 4071 label Biography information for Sarah Newton
tabling member	308 label Biography information for Mr Jim Cunningham

997186

registered interest
date	29/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether there are targets for the amount of time call centre staff spend on the phone to universal credit (a) applicants and (b) service users; and if she will make a statement.
tabling member constituency	Midlothian
tabling member printed	Danielle Rowley
uin	185100
answer	answer is ministerial correction date of answer 01/11/2018 answer text <p>There are no targets for time spent on the telephone to applicants or service users. Call durations vary dependant on the needs of the caller, and team leaders are encouraged to observe interactions to assure call quality.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 01/11/2018 16:49:46 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4628 label Biography information for Danielle Rowley

997192

registered interest
date	29/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will publish the scripts that Universal Credit call centre workers use to answer calls from service users or applicants.
tabling member constituency	Midlothian
tabling member printed	Danielle Rowley
uin	185101
answer	answer is ministerial correction date of answer 01/11/2018 answer text <p>There are no scripts currently in use in Universal Credit for call handlers, the service does however guide colleagues through certain agent led processes to ensure correct steps are taken when appropriate. In addition there are supportive lines available to agents to assist claimants with being able to self-serve where this is appropriate.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 01/11/2018 16:52:57 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4628 label Biography information for Danielle Rowley

997197

registered interest
date	29/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what data is collected by her Department on the experience of claimants using universal credit helplines.
tabling member constituency	Midlothian
tabling member printed	Danielle Rowley
uin	185102
answer	answer is ministerial correction date of answer 01/11/2018 answer text <p>The Department conducts a regular independent customer survey for all main benefits, composed of around 15,000 telephone interviews per year. During 2018/19 around 4,500 Universal Credit claimants will be interviewed and questions will cover the whole of the customer experience, including telephone contact. In future we will conduct Universal Credit specific surveys. The Department uses standard call recording technology, the data is used to assess the quality of service our staff provide.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 01/11/2018 16:43:02 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4628 label Biography information for Danielle Rowley

997233

registered interest
date	29/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what training is provided to universal credit helpline employees; and if she will make a statement.
tabling member constituency	Midlothian
tabling member printed	Danielle Rowley
uin	185118
answer	answer is ministerial correction date of answer 01/11/2018 answer text <p>DWP staff servicing the Universal Credit helplines have a three week facilitated learning period. This structured learning provides the skills and knowledge required to support them to answer claimant queries. Call agents may use aides to help effectively process the case and provide coaching for claimants about how to manage their online Universal Credit account. As we change processes, guidance is updated and provided to call agents at the appropriate time.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 01/11/2018 16:27:27 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4628 label Biography information for Danielle Rowley