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<p>The proportion of Universal Credit new claimants who waited more than five weeks
from their payment due date for their initial Universal Credit payment is in the table
below.</p><p> </p><p>In many cases where full payment is not made on time, it is due
to unresolved issues such as: claimants not accepting their Claimant Commitment or
passing identity checks, or having outstanding verification issues, such as housing
costs and self-employed earnings.</p><p> </p><p>We have taken steps to improve verification
processes. For example, we have listened to feedback and built processes into the
system to make it easier and quicker for people to verify their housing costs, for
example through the landlord portal.</p><p> </p><table><tbody><tr><td><p>Payment due
date</p></td><td><p>Waited more than 5 weeks beyond the payment due date for initial<strong>*</strong>
payment</p></td><td><p>Waited more than 5 weeks beyond the payment due date for payment
in full</p></td></tr><tr><td><p>Jan-18</p></td><td><p>1%</p></td><td><p>7%</p></td></tr><tr><td><p>Feb-18</p></td><td><p>1%</p></td><td><p>6%</p></td></tr><tr><td><p>Mar-18</p></td><td><p>2%</p></td><td><p>7%</p></td></tr><tr><td><p>Apr-18</p></td><td><p>2%</p></td><td><p>7%</p></td></tr><tr><td><p>May-18</p></td><td><p>2%</p></td><td><p>7%</p></td></tr><tr><td><p>Jun-18</p></td><td><p>1%</p></td><td><p>5%</p></td></tr></tbody></table><p>
</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>
</p><p> </p><p>Notes:</p><p> </p><p>These results can change retrospectively as further
information is received and is from our internal management data.</p><p> </p><p><strong>*</strong>Initial
% of paid claims that received some payment</p><p> </p>
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