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<p>It is not uncommon when introducing new trains that rigorous test programmes raise
issues that must be resolved before passenger service begins. The rail industry’s
utmost priorities are the safe introduction of services and to ensure passengers on
the East Coast route receive the planned benefits of the new Intercity Express Programme.</p><p>
</p><p> </p><p>The Department is working closely with the Office for Rail and Road
(ORR), Hitachi Rail Europe (HRE), London North Eastern Railway (LNER) and Network
Rail (NR) to address the concerns raised by the ORR and bring the fleet into passenger
service as soon as possible.</p><p> </p><p> </p><p>The full benefits of the Government-led
Intercity Express Programme, including increased capacity, improved reliability and
more frequent services for passengers on the East Coast route, will be delivered once
the full fleet is in service in 2020. But in the meantime each and every train that
is introduced will itself improve journeys for LNER customers.</p>
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