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969151

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many Service Requests for (a) a new child maintenance scheme claim, (b) a change of circumstances, (c) a variation request, (d) chasing arrears, and (e) undertaking enforcement action remain outstanding in the 2012 Child Maintenance Scheme computer system.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171426
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>As at the end of August 2018 the following CMS case SRs remained outstanding;</p><p> </p><table><tbody><tr><td><p>Applications</p></td><td><p>8,518</p></td></tr><tr><td><p>Change of Circumstances</p></td><td><p>89,518</p></td></tr><tr><td><p>Variations</p></td><td><p>4,469</p></td></tr><tr><td><p>Arrears</p></td><td><p>38,354</p></td></tr><tr><td><p>Enforcement</p></td><td><p>36,975</p></td></tr></tbody></table><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 13:49:36 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969152

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many hours the Child Maintenance System has been (a) unavailable to staff and (b) working with reduced performance in the last six months.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171427
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>We record all incidents where the 2012 Child Maintenance Service has not been available for staff. Over the last six months, this has been:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Minutes lost</strong></p></td><td><p><strong>Hours Lost</strong></p></td><td><p><strong>% Availability</strong></p></td></tr><tr><td><p>March</p></td><td><p>1230</p></td><td><p>20.5</p></td><td><p>97.73%</p></td></tr><tr><td><p>April</p></td><td><p>0</p></td><td><p>0</p></td><td><p>100.00%</p></td></tr><tr><td><p>May</p></td><td><p>103</p></td><td><p>1.72</p></td><td><p>99.70%</p></td></tr><tr><td><p>June</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.93%</p></td></tr><tr><td><p>July</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.91%</p></td></tr><tr><td><p>Aug</p></td><td><p>180</p></td><td><p>3</p></td><td><p>99.62%</p></td></tr></tbody></table><p><strong> </strong></p><p>Although we manage periods of reduced performance as incidents, there is no formal measure for degraded service as these may impact sub-sets of system users differently.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 11:55:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969153

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many processing hours for Child Maintenance service requests were lost as a result of (a) technical and (b) IT faults in the last six months.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171428
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>We record all incidents where the 2012 Child Maintenance System has not been available to staff but we are unable to analyse this data by technical and IT faults. On average over the last six months, the hours lost have been 4.37 hours per month.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 12:06:12 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969154

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has plans to undertake an assessment of the effectiveness of the Child Maintenance Scheme computer system; and if she will make a statement.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171429
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>The effectiveness of the Department’s systems including the 2012 Child Maintenance System is continuously reviewed. A service improvement programme was established in April 2018 and has resulted in better performance, more stability, fewer incidents and a reduction in known problems.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 12:11:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969155

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of staffing levels working on the Child Maintenance system.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171430
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p>The numbers of people working within the Child Maintenance Service is reviewed regularly to ensure we have sufficient resources to answer customer calls and progress cases. So far in 2018, we have recruited 510 people into the Child Maintenance Service, with these people joining us between February 2018 and August 2018. We will continue to review the volumes of work against our forecasting model to ensure that we adjust staffing levels as required.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 15:52:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

968294

registered interest
date	05/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the timescale is for removing the experimental status of quarterly Child Maintenance Service statistics.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	170879
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p>Experimental badging is used so that users and stakeholders can be involved in the assessment of the publications’ suitability and quality while it is being developed. We are still expanding the Child Maintenance Service Publication and will be performing a full review of our overall Child Maintenance publication strategy over the next 6 months in the light of the completion of the Child Support Agency case closure process.</p><p> </p><p>Once those changes are complete we plan to release Child Maintenance Service statistics under standard Official Statistics guidelines in 2019.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 16:03:19 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4120 label Biography information for Kate Green

968296

registered interest
date	05/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the monthly receipts accrued to the public purse were from (a) the fee charged for applications to the Child Maintenance Service (CMS), (b) the collection fee for paying parents using the CMS Collect and Pay service, (c) the collection fee for receiving parents using the CMS Collect and Pay service and (d) enforcement fees levied on paying parents in each month since March 2017.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	170881
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p>Information on fees in the financial year to date will not be available until audit of the 2017/18 Client Funds Account has been completed.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 16:15:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4120 label Biography information for Kate Green

968297

registered interest
date	05/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the money that will accrue to the public purse of the (a) fee charged for applications to the Child Maintenance Service (CMS), (b) collection fee for paying parents using the CMS Collect and Pay service, (c) collection fee for receiving parents using the CMS Collect and Pay service and (d) enforcement fees levied on paying parents in (i) 2019-20 and (ii) 2020-21.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	170882
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p><del class="ministerial">We are not able to provide details of estimates for receipts to the public purse from Child Maintenance Service charges for 2019-20 and 2020-21 as these figures will comprise part of the Spending Review which has yet to be agreed.</del><ins class="ministerial">Details of estimates for receipts to the public purse from Child Maintenance Service charges are not yet available. We expect to have estimates for 2019-20 early in 2019. Estimates for 2020-21 will form part of the next Spending Review.</ins></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 16:19:10 question first ministerially corrected 18/10/2018 10:07:58 answering member 4105 label Biography information for Justin Tomlinson previous answer version 74187 answering member constituency North Swindon answering member printed Justin Tomlinson answering member 4105 label Biography information for Justin Tomlinson
tabling member	4120 label Biography information for Kate Green

967749

registered interest
date	04/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many non-resident parents are in maintenance arrears through the Child Maintenance Service; how many of those non-resident parents are in the Glenrothes constituency; and how much money is outstanding in those arrears.
tabling member constituency	Glenrothes
tabling member printed	Peter Grant
uin	170374
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p>The number of non-resident parents that are in maintenance arrears through the Child Maintenance Service is published in Table 7: of The Child Maintenance Statistics, available on line at; <a href="https://www.gov.uk/government/statistics/child-maintenance-service-aug-2013-to-mar-2018-experimental" target="_blank">https://www.gov.uk/government/statistics/child-maintenance-service-aug-2013-to-mar-2018-experimental</a></p><p> </p><p>The department does hold data on the amount of money which is outstanding in such cases. However this information is not routinely collated at constituency level and could only be provided at a disproportionate cost.</p><p> </p><p>You may also be interested in the Child Maintenance Service Statistics: Regional Tables which are published quarterly at the link above. These tables contain the number of parents using the service and measures of compliance for the Collect and Pay service at local authority level.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 15:07:58 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4466 label Biography information for Peter Grant