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<p>We record all incidents where the 2012 Child Maintenance Service has not been available
for staff. Over the last six months, this has been:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Minutes
lost</strong></p></td><td><p><strong>Hours Lost</strong></p></td><td><p><strong>%
Availability</strong></p></td></tr><tr><td><p>March</p></td><td><p>1230</p></td><td><p>20.5</p></td><td><p>97.73%</p></td></tr><tr><td><p>April</p></td><td><p>0</p></td><td><p>0</p></td><td><p>100.00%</p></td></tr><tr><td><p>May</p></td><td><p>103</p></td><td><p>1.72</p></td><td><p>99.70%</p></td></tr><tr><td><p>June</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.93%</p></td></tr><tr><td><p>July</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.91%</p></td></tr><tr><td><p>Aug</p></td><td><p>180</p></td><td><p>3</p></td><td><p>99.62%</p></td></tr></tbody></table><p><strong>
</strong></p><p>Although we manage periods of reduced performance as incidents, there
is no formal measure for degraded service as these may impact sub-sets of system users
differently.</p>
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