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<p>All Home Office contracts include performance standards, which are defined in the
contract. These are the primary way in which the Home Office manages service delivery
of the contracts.</p><p>The Home Office has a rigorous contract compliance regime
in place to ensure that the required performance standards expected of all providers,
as defined in the contracts, are met. This includes monthly contract management and
quarterly strategic review meetings, as well as regular daily discussions with COMPASS
providers’ operational delivery managers about day to day issues.The Home Office investigates
complaints it receives from service users and third parties and works with contractors
to ensure that any issues raised are addressed promptly.</p>
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