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348409

registered interest
date	03/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 1 June 2015 to Question 4, what steps he is taking to increase the proportion of calls handled by HM Revenue and Customs' Contact Centre within five minutes.
tabling member constituency	Birmingham, Northfield
tabling member printed	Richard Burden
uin	976
answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>HM Revenue &amp; Customs (HMRC) handles 50 million calls a year from customers. The department is working hard to improve its performance. The percentage of calls handled will fluctuate annually and quarterly and is directly affected by customer demand.</p><p> </p><p> </p><p> </p><p>HMRC has taken a number of steps including the introduction of a new telephony platform that will improve performance in the longer term. HMRC has recruited more than 2,000 staff to its customer service teams and is expanding the resource available at evenings and weekends when many customers choose to call. They have also launched an online service for Tax Credit customers that will enable them to renew their claims without calling at all and, as in previous years, are moving up to 1,500 extra staff from across the department to support the Tax Credits peak in demand.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 984 question first answered 08/06/2015 15:12:50 answering member 1529 label Biography information for Mr David Gauke
tabling member	301 label Biography information for Richard Burden

348188

registered interest
date	02/06/2015
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Queen Elizabeth Hospital Birmingham: Accident and Emergency Departments
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, what recent assessment he has made of accident and emergency services at the Queen Elizabeth Hospital in Birmingham.
tabling member constituency	Birmingham, Northfield
tabling member printed	Richard Burden
uin	798
answer	answer is ministerial correction date of answer 08/06/2015 answer text <p>Latest data for week ending 31 May 2015 showed that University Hospitals Birmingham NHS Foundation Trust met the operational standard of at least 95% of patients being admitted, transferred or discharged within four hours of arrival at an accident and emergency department, with performance at 95.8%. In 2014/15 as a whole 94.8% of patients were admitted, treated or discharged within four hours.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 08/06/2015 15:30:30 answering member 3918 label Biography information for Jane Ellison
tabling member	301 label Biography information for Richard Burden