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172311

registered interest
date	06/01/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Fraud
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of the quality of service and value-for-money provided by Capita in operating the National Benefit Fraud Hotline.
tabling member printed	Lord Ashcroft
uin	HL3894
answer	answer is ministerial correction date of answer 12/01/2015 answer text <p>The National Benefit Fraud Hotline is one of 10 service lines delivered by Capita on behalf of DWP as part of the Network Services Directorate Call Off. There are multiple performance requirements within the contract to assure DWP that Capita are delivering a quality value for money service, the key ones being that Capita answer 90% of customer calls offered to them, and that they maintain a quality score of 89% for these calls against key quality criteria. These requirements are consistent with those in in-house DWP contact centres.</p><p> </p><p>Capita are consistently achieving both of the above metrics with calls answered scores as high as 98% and quality scores as high as 97% in recent weeks.</p><p> </p><p>DWP regularly audit the Capita quality team and undertake activities to ensure that scoring is in alignment with that of DWP.</p> answering member printed Lord Freud question first answered 12/01/2015 15:15:05 answering member 3893 label Biography information for Lord Freud
tabling member	2568 label Biography information for Lord Ashcroft

172330

registered interest
date	06/01/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government when they expect to publish (1) their current guidance on the Access to Work scheme, and (2) the forthcoming revision of that guidance.
tabling member printed	Baroness Thomas of Winchester
uin	HL3913
answer	answer is ministerial correction date of answer 12/01/2015 answer text <p /> <p>The staff guidance on the Access to Work scheme is published on gov.uk</p><p> </p><p>It can be found at the following link<strong> <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/387398/access-to-work-guide.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/387398/access-to-work-guide.pdf</a> </strong></p><p><strong> </strong></p><p>The Minister for Disabled People set out in a written statement on the 18<sup>th</sup> December 2014 that we will work with stakeholders to develop further, user-friendly guidance, with the aim of beginning to publish this by the end of March 2015<strong>.</strong></p> answering member printed Lord Freud question first answered 12/01/2015 15:15:38 answering member 3893 label Biography information for Lord Freud
tabling member	3785 label Biography information for Baroness Thomas of Winchester

172358

registered interest
date	06/01/2015
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Sports: Disability
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what measures they have introduced to make sports facilities more widely accessible to young people with disabilities.
tabling member printed	Lord Storey
uin	HL3941
answer	answer is ministerial correction date of answer 12/01/2015 answer text <p>Since 2012 Sport England has made disability sport a key part of its strategy. The organisation is currently investing over £171 million to get more disabled people playing sport, including over £47 million to make sports facilities more accessible. Through its Get Equipped fund, Sport England has invested £1.15 million into 141 local sports clubs to purchase disability equipment. All of Sport England’s major capital investments are required to make their facilities accessible. To support designers, building owners and operators create accessible facilities Sport England publishes online tools and guidance. This is available at: <a href="https://www.sportengland.org/facilities-planning/tools-guidance/design-and-cost-guidance/accessible-sports-facilities/" target="_blank">https://www.sportengland.org/facilities-planning/tools-guidance/design-and-cost-guidance/accessible-sports-facilities/ </a></p> answering member printed Lord Gardiner of Kimble question first answered 12/01/2015 14:08:17 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	4238 label Biography information for Lord Storey

172360

registered interest
date	06/01/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electoral Register
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what was the cost per application for each of the Cabinet Office voter registration Innovation Fund projects.
tabling member printed	Lord Roberts of Llandudno
uin	HL3943
answer	answer is ministerial correction date of answer 12/01/2015 answer text <p>The cost of application to the Cabinet Office innovation fund projects is a matter for the individual organisations.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 12/01/2015 14:41:32 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	3691 label Biography information for Lord Roberts of Llandudno

172361

registered interest
date	06/01/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electoral Register
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what plans they have to (1) celebrate, and (2) support, National Voter Registration Day on 5 February.
tabling member printed	Lord Roberts of Llandudno
uin	HL3944
answer	answer is ministerial correction date of answer 12/01/2015 answer text <p>The Government is supportive of organisations and initiatives that promote democratic engagement and voter registration including National Voter Registration Day.</p><p> </p><p> </p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 12/01/2015 14:40:46 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	3691 label Biography information for Lord Roberts of Llandudno

172378

registered interest
date	06/01/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Ministers: Correspondence
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether Government Ministers routinely acknowledge written communications from members of Parliament, including emails; and if not, why not.
tabling member printed	Lord Maginnis of Drumglass
uin	HL3961
answer	answer is ministerial correction date of answer 12/01/2015 answer text <p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online.</p><p> </p><p>The guidance states that:</p><p> </p><p><em>'Individual departments' targets for routine correspondence from MPs should be a maximum of 20 working days. Departments should consider setting themselves more challenging targets'</em></p><p> </p><p>The guidance adds that, when delays occur, Departments should:</p><p> </p><p><em>'Ensure all correspondence is responded to as quickly as possible, keeping the MP informed at all times'</em></p><p> </p><p>Departments should apply the same standards when dealing with correspondence from Peers.</p><p> </p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 12/01/2015 14:40:07 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	648 label Biography information for Lord Maginnis of Drumglass