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<p>There are two sets of regulations that protect consumers from abuses of continuous
payment authorities (CPAs) – the Payment Services Regulations 2009, and the Consumer
Protection from Unfair Trading Regulations 2008.</p><p> </p><p> </p><p> </p><p>In
June 2013, the Financial Conduct Authority issued a warning to banks, reminding them
of their obligation to cancel CPAs immediately at the customer’s request. Banks are
also required to refund consumers if companies continue to take money without the
account-holder’s permission.</p><p> </p><p> </p><p> </p><p>In addition, the FCA has
introduced tough new rules limiting payday lenders’ use of CPAs to two unsuccessful
attempts. These rules also prevent payday lenders from using CPAs to take partial
payment – a lender can only take payment if the entire amount owed by the customer
is available in their account.</p><p> </p>
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