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155510

registered interest
date	11/11/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214252
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>Emails, letters and other correspondence are currently logged on a correspondence tracking system. However, processes are under continuous review and a replacement IT system, which will also cover Parliamentary Questions and Freedom of Information requests, is under development with implementation scheduled for early 2015.</p><p> </p> answering member constituency Staffordshire Moorlands answering member printed Karen Bradley question first answered 18/11/2014 14:57:51 answering member 4110 label Biography information for Dame Karen Bradley
tabling member	3929 label Biography information for Simon Kirby

155525

registered interest
date	11/11/2014
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Development, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214253
answer	answer is ministerial correction date of answer 20/11/2014 answer text <p>The handling of correspondence is given the highest priority by my Department and procedures are reviewed regularly to maintain standards. We aim to respond to all correspondence within 15 working days</p><p> </p><p> </p><p> </p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at <a href="http://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p> answering member constituency New Forest West answering member printed Mr Desmond Swayne question first answered 20/11/2014 17:04:46 answering member 55 label Biography information for Sir Desmond Swayne
tabling member	3929 label Biography information for Simon Kirby

155550

registered interest
date	11/11/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214254
answer	answer is ministerial correction date of answer 08/12/2014 answer text <p /> <p>The Ministry of Justice uses an in-house data-handling system to log correspondence and assign it to the appropriate team for a response. The team that coordinates responses to the majority of correspondence gather briefly each day to manage their workload. This can involve suggestions from team members for improving processes, including logging. They meet more formally once a month, when improvements can also be proposed. The team meets once a fortnight with Ministers' private offices to review how correspondence is handled and issues monthly management information to members of the senior civil service responsible for correspondence handling in their teams, to focus on performance.</p><p> </p><p>The Department has a 15 working-day target to respond to Members. Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link - <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p> answering member constituency North West Cambridgeshire answering member printed Mr Shailesh Vara question first answered 08/12/2014 17:48:08 answering member 1496 label Biography information for Shailesh Vara
tabling member	3929 label Biography information for Simon Kirby

155557

registered interest
date	11/11/2014
answering body	Northern Ireland Office
answering dept id	21
answering dept short name	Northern Ireland
answering dept sort name	Northern Ireland
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Northern Ireland, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214255
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Department routinely reviews the process for logging correspondence in order to respond within our 21 working day target.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p> answering member constituency Chipping Barnet answering member printed Mrs Theresa Villiers question first answered 18/11/2014 13:55:08 answering member 1500 label Biography information for Theresa Villiers
tabling member	3929 label Biography information for Simon Kirby

155562

registered interest
date	11/11/2014
answering body	Scotland Office
answering dept id	2
answering dept short name	Scotland
answering dept sort name	Scotland
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Scotland, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214256
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Scotland Office keeps its logging processes under periodic review and aims to respond to all correspondence within 15 working days.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p><p><strong> </strong></p><p> </p><p> </p><p> </p> answering member constituency Dumfriesshire, Clydesdale and Tweeddale answering member printed David Mundell question first answered 18/11/2014 15:07:03 answering member 1512 label Biography information for David Mundell
tabling member	3929 label Biography information for Simon Kirby

155573

registered interest
date	11/11/2014
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214257
answer	answer is ministerial correction date of answer 19/11/2014 answer text <p><strong> </strong>The Department for Transport aims to respond to 95% of correspondence from MPs and Peers in 20 working days and to 80% of correspondence from members of the public in 20 working days.</p><p> </p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link –</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p><p> </p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 19/11/2014 15:03:07 answering member 3974 label Biography information for Claire Perry
tabling member	3929 label Biography information for Simon Kirby