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answering dept id	26
answer date	2014-10-20
max question first answered	2014-10-24T11:30:02.3392087Z
question text	To ask the Secretary of State for Business%2C Innovation and Skills%2C how many complaints about the Enterprise Finance Guarantee Scheme his Department has received in each year since the inception of that scheme.
max answer › question first answered	2014-10-24T11:30:02.3392087Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

93748

registered interest

date

16/10/2014

answering body

Department for Business, Innovation and Skills

answering dept id

answering dept short name

Business, Innovation and Skills

answering dept sort name

Business, Innovation and Skills

hansard heading

Enterprise Finance Guarantee Scheme

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Business, Innovation and Skills, how many complaints about the Enterprise Finance Guarantee Scheme his Department has received in each year since the inception of that scheme.

tabling member constituency

Delyn

tabling member printed

Mr David Hanson

uin

210872

answer

is ministerial correction

date of answer

23/10/2014

answer text

<p>Delivery of EFG is fully devolved to over 40 participating lenders, each of which has their own arrangements for handling customer complaints. The Department does not mediate in disputes between individual borrowers and lenders. Any business complaining to BIS or the British Business Bank is guided in the first instance to follow their lender’s complaints procedure. Upon exhaustion of that process the next step for dealing with an unresolved dispute in most instances will be to refer it to the Financial Ombudsman Service.</p><p> </p>

answering member constituency

West Suffolk

answering member printed

Matthew Hancock

question first answered

23/10/2014 13:08:39

answering member

4070

label	Biography information for Matt Hancock

tabling member

533

label	Biography information for David Hanson