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89924

registered interest
date	01/09/2014
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	House of Lords: Software
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees how many Members of the House of Lords have been unable to access features such as their emails and calendars since the switch to Office 365.
tabling member printed	Baroness Finlay of Llandaff
uin	HL1766
answer	answer is ministerial correction date of answer 22/09/2014 answer text <p>Between 14<sup>th</sup> July and 31<sup>st</sup> August, PICT logged cases from 237 Members which directly related to issues resulting from the migration of their mailboxes to Microsoft Office 365. The cases covered a wide variety of issues including reconfiguration of desktops, laptops and mobile devices; we do not know the number of Members who were unable to access their email or calendar.</p><p> </p><p>PICT apologises for the problems that the implementation of Office 365 caused for some Members of the House of Lords.</p> answering member printed Lord Sewel question first answered 22/09/2014 12:33:15 answering member 2124 label Biography information for Lord Sewel
tabling member	3609 label Biography information for Baroness Finlay of Llandaff

89925

registered interest
date	01/09/2014
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	Parliamentary Information and Communications Technology Service
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees what is the mean and maximum time delay for PICT to answer telephone helpline calls from Members of the House of Lords.
tabling member printed	Baroness Finlay of Llandaff
uin	HL1767
answer	answer is ministerial correction date of answer 22/09/2014 answer text <p>The mean and maximum time for PICT to answer telephone calls to extension 2001 (the PICT Service Desk) is set out by month in the table below. These figures represent all calls to the Service Desk. Unfortunately, it is not possible to produce figures for specific customer groups.</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Mean wait (minutes: seconds)</strong></p></td><td><p><strong>Maximum time delay (minutes: seconds)</strong></p></td></tr><tr><td><p>January 2014</p></td><td><p>01:52</p></td><td><p>24:14</p></td></tr><tr><td><p>February 2014</p></td><td><p>01:27</p></td><td><p>21:37</p></td></tr><tr><td><p>March 2014</p></td><td><p>01:42</p></td><td><p>17:45</p></td></tr><tr><td><p>April 2014</p></td><td><p>01:23</p></td><td><p>20:22</p></td></tr><tr><td><p>May 2014</p></td><td><p>01:56</p></td><td><p>19:26</p></td></tr><tr><td><p>June 2014</p></td><td><p>02:41</p></td><td><p>35:00</p></td></tr><tr><td><p>July 2014</p></td><td><p>03:29</p></td><td><p>29:41</p></td></tr><tr><td><p>August 2014</p></td><td><p>02:55</p></td><td><p>27:26</p></td></tr></tbody></table><p> </p><p>PICT aims to answer 80% of calls in 20 seconds or less and 90% of calls in 60 seconds or less.</p> answering member printed Lord Sewel question first answered 22/09/2014 12:29:51 answering member 2124 label Biography information for Lord Sewel
tabling member	3609 label Biography information for Baroness Finlay of Llandaff

89926

registered interest
date	01/09/2014
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	National Child Measurement Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what estimate they have made of the cost of the National Child Measurement Programme.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1768
answer	answer is ministerial correction date of answer 15/09/2014 answer text <p>On 1 April 2013, Public Health England (PHE) took on responsibility for national oversight of the National Child Measurement Programme (NCMP). The total cost of the programme to PHE for the 2013-14 and 2014-15 financial years are shown in the following table.</p><p> </p><table><tbody><tr><td><p>Financial Year</p></td><td><p>Programme costs</p></td><td><p>Capital costs</p></td><td><p>Totals</p></td></tr><tr><td><p>2013-14</p></td><td><p>£323,000.00</p></td><td><p>£1,089,419.00</p></td><td><p>£1,412,419.00</p></td></tr><tr><td><p>2014-15</p></td><td><p>£340,000.00</p></td><td><p>-</p></td><td><p>£340,000.00</p></td></tr><tr><td colspan="3"><p> </p></td><td><p>£1,752,419.00</p></td></tr></tbody></table><p> </p><p>There were exceptional costs in 2013-14 due to the need to develop a new NCMP IT system to enable local authorities to carry out their statutory duty of returning NCMP data to the Health and Social Care Information Centre.</p><p> </p> answering member printed Earl Howe question first answered 15/09/2014 11:27:02 answering member 2000 label Biography information for Earl Howe
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

89927

registered interest
date	01/09/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Debts
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Deighton on 11 August (HL1638), whether they, or the Financial Conduct Authority, have made an assessment of the effect on the market for debt management services of the absence of notification of the existence of free debt management services in cold calling by lead generators on behalf of fee-charging debt management services; and if not whether they plan to instruct the Financial Conduct Authority to make such an assessment.
tabling member printed	Lord Sharkey
uin	HL1769
answer	answer is ministerial correction date of answer 13/10/2014 answer text <p>The Financial Conduct Authority has put in place binding requirements on fee-charging debt management firms to signpost customers to free independent debt advice at the first point of contact, including when contacted following a referral from a lead generator.</p><p> </p><p>The FCA is monitoring the compliance of debt management firms with</p><p>its rules on an ongoing basis via its supervision of such firms and from 1 October 2014, all debt management firms are required to submit to the full scrutiny of the FCA authorisation process which will involve a comprehensive consideration of all aspects of their compliance.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>The FCA is also undertaking an in-depth thematic review of the debt management sector to assess the quality of advice, looking at whether firms are recommending appropriate debt solutions, and how incentive structures and the use of lead generators may be affecting consumers.</p><p> </p><p> </p><p> </p> answering member printed Lord Deighton grouped question UIN HL1770 question first answered 13/10/2014 12:31:05 answering member 4262 label Biography information for Lord Deighton
tabling member	4196 label Biography information for Lord Sharkey

89928

registered interest
date	01/09/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Debts
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what mechanisms are in place to ensure that (1) on first contact with potential customers, fee charging debt management companies notify of them of the existence of free debt management services, and (2) such notification is sufficient to produce an awareness of the existence of the free service.
tabling member printed	Lord Sharkey
uin	HL1770
answer	answer is ministerial correction date of answer 13/10/2014 answer text <p>The Financial Conduct Authority has put in place binding requirements on fee-charging debt management firms to signpost customers to free independent debt advice at the first point of contact, including when contacted following a referral from a lead generator.</p><p> </p><p>The FCA is monitoring the compliance of debt management firms with</p><p>its rules on an ongoing basis via its supervision of such firms and from 1 October 2014, all debt management firms are required to submit to the full scrutiny of the FCA authorisation process which will involve a comprehensive consideration of all aspects of their compliance.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>The FCA is also undertaking an in-depth thematic review of the debt management sector to assess the quality of advice, looking at whether firms are recommending appropriate debt solutions, and how incentive structures and the use of lead generators may be affecting consumers.</p><p> </p><p> </p><p> </p> answering member printed Lord Deighton grouped question UIN HL1769 question first answered 13/10/2014 12:31:07 answering member 4262 label Biography information for Lord Deighton
tabling member	4196 label Biography information for Lord Sharkey

89929

registered interest
date	01/09/2014
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Palestinians
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Baroness Warsi on 29 July (HL1376), and in the light of the discovery of tunnels from Gaza into Israel, what assessment they have made of the measures put in place by the United Nations to avoid the diversion of materials imported into Gaza, in particular concrete, from humanitarian use.
tabling member printed	Baroness Deech
uin	HL1771
answer	answer is ministerial correction date of answer 15/09/2014 answer text <p>The discovery of a number of tunnels reaching Israel during Operation Protective Edge is deeply concerning. The UN implement a strict controls system with the Government of Israel for the import of construction materials for use in humanitarian projects in Gaza, in order to mitigate the risk of transfer of materials for use other than that intended. Given the recent conflict in Gaza which has left more than 108,000 people homeless, there is an urgent need for legitimate construction work in Gaza and we are talking to the UN and Israel to support a way forward that addresses Israel’s security concerns whilst meeting the clear humanitarian need.</p> answering member printed Baroness Anelay of St Johns question first answered 15/09/2014 11:24:08 answering member 3474 label Biography information for Baroness Anelay of St Johns
tabling member	3756 label Biography information for Baroness Deech

89930

registered interest
date	01/09/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Twitter
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what steps they have taken to ensure the cooperation of the authorities in California with United Kingdom law enforcement agencies in securing information from Twitter in respect of alleged online offences.
tabling member printed	Baroness Deech
uin	HL1772
answer	answer is ministerial correction date of answer 22/09/2014 answer text <p> </p><p>HM Government works closely, and has regular discussions, with the US Government to help ensure that UK law enforcement agencies are able to secure the information they need in respect of alleged online offences.</p> answering member printed Lord Bates question first answered 22/09/2014 11:26:57 answering member 1091 label Biography information for Lord Bates
tabling member	3756 label Biography information for Baroness Deech

89931

registered interest
date	01/09/2014
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Amantadine
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many people in England with (1) Parkinson’s, and (2) other conditions, have been prescribed Amantadine in each of the last five years.
tabling member printed	Baroness Gale
uin	HL1773
answer	answer is ministerial correction date of answer 15/09/2014 answer text <p>Information is not collected centrally on the number of people prescribed medicines or the medical condition being treated. However, information is available on the number of prescription items dispensed in the community in England.</p><p> </p><p>The following table shows the number of prescription items dispensed for amantadine hydrochloride in the latest available five year period.</p><p> </p><table><tbody><tr><td colspan="2"><p>Number of prescription items for amantadine hydrochloride written in the United Kingdom and dispensed, in the community, in England</p></td></tr><tr><td><p>Year</p></td><td><p>Items (000s)</p></td></tr><tr><td><p>2009</p></td><td><p>95.4</p></td></tr><tr><td><p>2010</p></td><td><p>99.7</p></td></tr><tr><td><p>2011</p></td><td><p>105.5</p></td></tr><tr><td><p>2012</p></td><td><p>111.2</p></td></tr><tr><td><p>2013</p></td><td><p>113.4</p></td></tr></tbody></table><p><em>Source</em>: Prescription Cost Analysis provided by the Health and Social Care Information Centre</p><p> </p> answering member printed Earl Howe question first answered 15/09/2014 11:25:39 answering member 2000 label Biography information for Earl Howe
tabling member	2503 label Biography information for Baroness Gale

89932

registered interest
date	01/09/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration Controls: Bahrain
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether they have given any instructions to immigration officials on giving greater scrutiny or priority to Bahraini nationals in carrying out entry clearance, border control and removals functions under paragraph 17(4)(a) of Schedule 3 to the Equality Act 2010.
tabling member printed	Lord Avebury
uin	HL1774
answer	answer is ministerial correction date of answer 22/09/2014 answer text <p> </p><p> </p><p>Immigration officials are authorised to give greater scrutiny or priority to specific nationalities when carrying out entry clearance, border control and removals functions on the basis of a risk assessment which indicates that those nationalities constitute a greater risk to immigration control. For national security reasons, the nationalities concerned are not disclosed.</p><p> </p><p> </p><p> </p><p> </p> answering member printed Lord Newby question first answered 22/09/2014 12:31:32 answering member 1916 label Biography information for Lord Newby
tabling member	1665 label Biography information for Lord Avebury

89933

registered interest
date	01/09/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how they propose to maximise the availability of new pension freedoms.
tabling member printed	Lord Barnett
uin	HL1775
answer	answer is ministerial correction date of answer 15/09/2014 answer text <p>The Government response to the consultation “Freedom and Choice in Pensions”, which was published in July, sets out how the new pension freedoms will be enacted. The Government estimates that up to 18 million people will be able to benefit from the reforms.</p> answering member printed Lord Deighton question first answered 15/09/2014 09:45:51 answering member 4262 label Biography information for Lord Deighton
tabling member	1018 label Biography information for Lord Barnett